Assistant Store Manager (Full Time)

Lakeshore Learning Materials•Friendswood, TX

About The Position

The Assistant Store Manager supports the development of a first-class, sales-driven team, helps implement plans to maximize store sales, and contributes to an outstanding customer experience in a fast-paced retail environment. The role assists with staff recruitment, onboarding, coaching, performance feedback, and workplace engagement, while supervising daily store operations and maintaining service standards. The position also supports sales and profitability goals through analysis of sales data, inventory, and market trends; accurate reporting and inventory management; merchandise presentation; expense management; employee scheduling; and execution of sales, promotional, and outreach initiatives. The Assistant Store Manager helps ensure compliance with retail policies and procedures, including cleanliness and safety standards, and is expected to lead by example.

Requirements

At least 1 year of related retail management experience.
Ability to work a flexible schedule, including nights and weekends.
Knowledge of retail POS systems.
Passion for providing excellent customer service.
Positive and proactive approach to management and teamwork.
Excellent communication and training skills.
Exceptional time management and organizational skills.
Ability to demonstrate company standards and reinforce them with the team.
Strong desire to recognize and reward achievements.
Ability to give regular, clear feedback and to provide and receive constructive criticism.
Capacity to multitask and meet simultaneous demands.

Nice To Haves

Experience with customer outreach and driving customer loyalty through brand-awareness initiatives.

Responsibilities

Assist management efforts to recruit and develop an engaged, sales-driven team.
Provide team members with consistent coaching, growth opportunities, and career pathing support.
Conduct new-hire onboarding, training, and development sessions.
Support performance reviews and employee feedback sessions.
Help resolve staff conflicts and encourage workplace engagement and motivation.
Supervise daily store operations to ensure customer service standards are met or exceeded.
Seek and communicate customer feedback about product use at school and home.
Build lasting relationships with customers.
Assist in developing and implementing customer service programs and recognition.
Monitor staff interactions with customers and provide feedback.
Analyze sales data, inventory levels, and market trends.
Support efforts to maximize sales and store profitability while managing controllable expenses.
Maintain merchandise and signage presentation and align store displays with sales goals.
Maintain company expectations for retail policies and procedures, store cleanliness, and safety.
Develop employee schedules to ensure optimal staffing and communicate schedules effectively.
Support sales initiatives, promotional activities, and store outreach programs to raise awareness and foster relationships.