Assistant Store Manager

Boot Barn • Joliet, MT

17h • Onsite

About The Position

The Assistant Store Manager is an essential member of the store leadership team, partnering with the Store Manager to foster an environment that supports Boot Barn’s mission, vision, and values. The role helps uphold exceptional customer service, partner development and engagement, merchandising standards, store operations, and store sales goals. The Assistant Store Manager also partners with the Store Manager and District Manager to pursue year-over-year growth and improve processes and productivity.

Boot Barn describes its workplace as community-oriented, collaborative, and inclusive. Partners are encouraged to support one another, share ideas, celebrate achievements, and contribute collectively to the company’s vision of offering everyone a piece of the American spirit.

Requirements

• Associate’s degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Flexibility in scheduling and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to perform the physical demands described, including standing, walking, squatting, bending, stooping, kneeling, occasional ladder or step-stool use, and lifting, moving, and carrying up to 40 pounds.
• Ability to read, count, and write accurately for documentation and reports, and to see, hear, and speak to communicate with partners and customers.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Lead partners in fostering a service and selling culture, exceeding customer expectations, and building long-standing customer relationships.
• Review goals with partners and provide consistent coaching, actionable feedback, and recognition; lead by example on the sales floor during peak business hours.
• Support continuous learning and partner training plans in operational and merchandising areas, and develop team members toward their career goals.
• Collaborate with the Store Manager to respond to changing business needs and procedures, adjust schedules, implement operational directives, support interviewing and hiring, train operational staff on policies and procedures, and communicate with appropriate District, Region, and Store Support Center partners.
• Assess and communicate localized customer needs to the Store Manager.
• Collaborate with the Store Manager to plan and execute community- and market-oriented events that drive sales volume.
• Lead and coach associates in customer engagement through B Rewarded Loyalty Programs and hold individuals and teams accountable for goals.
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signing, and assortments, following company visual presentation guidelines.
• Ensure markdown compliance and execution and process product receipts accurately and promptly.
• Partner with the Store Manager on inventory shrink plans and drive the strategy with the store team.
• Maintain product knowledge across western boots, work boots, denim, hats, and add-ons; coach and train partners in these categories.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Follow and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Apply business acumen and understand all aspects of store operations.
• Demonstrate professionalism, teamwork, quality work, reliable attendance, and appropriate appearance in interactions with customers, team members, corporate partners, and vendors.
• Perform additional duties assigned by the District Manager or Store Support Center partners.

Benefits

• Competitive hourly rate plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• Merchandise discount of 50% off Exclusive Brands and 40% off third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Growth opportunities at every level; the company states it opens more than 50 new stores each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree