Assistant Store Manager - The GRID - Full-time

GISP-DGR & Transportation • Charlottle, NC

14d

About The Position

The Assistant Store Manager assists with the management, leadership, and operations of a retail store and donation center. The role supports store performance by overseeing sales and production, expenses and payroll budgets, personnel matters, accounting, merchandising, loss prevention, and staff development. It also includes hands-on technical work preparing donated computer, gaming, and electronic equipment for sale, refurbishment, or recycling.

The Assistant Store Manager supports the Store Manager with hiring, onboarding, training, and supervision. The role may supervise store team members in the Store Manager’s absence or at the Store Manager’s direction, and performs store personnel duties as needed. The position starts at $20.95, with annual merit increases and production bonuses. Quarterly incentive pay may be available based on store performance, with eligible team members potentially earning more than $1,000 per quarter based on results.

Requirements

• Associate’s degree or equivalent from a two-year college or technical school in Computer Science or a related field, and two years of experience maintaining, configuring, and restoring computers; or an equivalent combination of education and experience.
• Ability to perform each essential duty satisfactorily.
• Ability to meet the physical demands and work environment characteristics associated with the essential functions, with reasonable accommodation available for otherwise qualified individuals with disabilities.

Responsibilities

• Direct retail store activities to support satisfactory financial performance through sales and production management, expense and payroll control, personnel matters, accounting, merchandising, loss prevention, and staff development.
• Support the Store Manager with interviewing, hiring, and onboarding new team members.
• Ensure employees are trained and developed in their roles and attend required orientations and training classes.
• Confirm daily sales reports and cash receipts, ensure regular deposits, and submit reports in accordance with Agency policies.
• Coordinate shipments and adjust them to ensure adequate product is available to meet sales goals.
• Open and close the store; complete administrative and clerical duties, including bank deposits and securing the building, in accordance with guidelines and the Store Manager’s direction.
• Issue refunds and resolve customer complaints; ensure customers and donors receive prompt, courteous service.
• Oversee production of donated goods to maximize sales potential in accordance with established guidelines.
• Rotate, categorize, and arrange merchandise by color according to established guidelines.
• Perform store personnel duties as needed.
• Maintain and motivate a positive sales team through communication, incentives, and evaluations.
• Report known or suspected security or theft problems to the Store Manager or another member of management.
• Test, diagnose, and troubleshoot donated computer, gaming, and electronic equipment; refurbish parts and build computer systems for sale.
• Research market value and price computer hardware and software.
• Sort computer, gaming, and electronic donations and determine whether items should be sold, refurbished, or recycled.
• Maintain product flow to the sales floor.
• Supervise store personnel and activities in the Store Manager’s absence or at the Store Manager’s direction, following Agency policies and procedures.
• Assist the Store Manager with planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems; and budget management.
• Report building or equipment repair and replacement needs to the Store Manager.
• Perform other job-related tasks assigned by the Store Manager.

Benefits

• Annual merit increases
• Production bonuses
• Career development and skill training classes at no cost
• Team member discount
• Medical insurance for full-time team members
• Dental insurance for full-time team members
• Vision insurance for full-time team members
• Paid time off for full-time team members
• Quarterly incentive pay based on store performance, with potential quarterly payouts of over $1,000 for eligible team members based on results

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree