Assistant Store Manager - Hanes Mall, Winston-Salem, NC

DTLR, Inc. • Winston-Salem, NC

2d • Onsite

About The Position

The Assistant Store Manager assists the Store Manager in overseeing the daily operations of a retail store to support maximum sales and profitability. The role includes merchandising execution, expense and inventory management, employee training and development, human resources support, and providing outstanding customer service. The position is based at the Hanes Mall store in Winston-Salem, North Carolina, and may require working in multiple stores in the assigned district.

The standard work week does not exceed 40 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The role also involves standing for extended periods, lifting, carrying, and pushing or pulling up to 50 pounds, working extended hours during critical project phases, and travel by car, plane, or train. Reliable transportation is required.

Requirements

• At least one year of retail management experience.
• Solid knowledge of business and excellent English communication skills for communicating with management, associates, and customers.
• Strong interpersonal skills and the ability to handle sensitive and confidential situations with poise, tact, and diplomacy.
• Ability to think strategically and plan and organize effectively.
• Ability to maintain professionalism in all situations.
• Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
• Results-driven, with critical and creative thinking skills, project management, time management, analytical, and organizational skills.
• Ability to exercise discretion, confidentiality, and independent judgment with compassion and diplomacy.
• Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
• Ability to execute directives precisely and consistently.
• Working knowledge of Microsoft Office products.
• Willingness to work in multiple stores in the assigned district.
• Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
• Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
• Reliable transportation.
• Willingness to travel by car, plane, or train.

Responsibilities

• Support the overall quality and performance of retail store staff.
• Ensure compliance with company policies and procedures.
• Model effective leadership to gain commitment to store goals and training standards.
• Assist with recruitment, selection, training, and development of store personnel.
• Assist the Store Manager with employee annual performance evaluations and provide feedback.
• Assist with expense management and develop strategies to help the store perform in accordance with budget.
• Help monitor and identify loss or inventory inconsistencies to support shrink goals at or below company plan.
• Monitor and control operational compliance, safety, and business standards.
• Support employee training in suggested selling and merchandising techniques.
• Uphold customer service standards and provide a friendly environment where customers receive outstanding service.
• Assist with completing accurate and regular merchandise inventory counts.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed