Open Jobs Assistant Store Manager - Winston-Salem Hanes Mall

Sephora•Winston-Salem, NC

5d•Onsite

About The Position

The Assistant Store Manager supports store operations, leads and develops the team, and elevates the client experience. In collaboration with the Store Manager, this role helps ensure smooth daily operations, delivers exceptional client experiences, and drives sales and profitability in a fast-paced retail environment. The position leads recruitment, onboarding, coaching, performance feedback, and development while fostering an energetic, collaborative, diverse, and inclusive team. It also maintains store presentation and policy compliance, manages inventory and staffing resources, resolves client concerns, and supports loyalty and personalized client experiences. This is an on-site, salaried, full-time regular position at 3320 Silas Creek Pkwy, Winston-Salem, NC 27103. Availability is required for evenings, weekends, and holidays. The role involves lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking the sales floor for an entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation. The annual base salary range is $60,100 to $73,600. Employees may also be eligible for bonuses. Sephora describes a supportive community and career-development environment, with benefits and perks subject to eligibility requirements and, in some cases, job classification and length of employment.

Requirements

Demonstrated success as a retail assistant manager in fast-paced, high-volume environments, driving results and team performance through hands-on leadership.
Strong ability to recruit, inspire, and develop talent and foster a collaborative team atmosphere.
Outstanding communication and interpersonal skills, including the ability to build trust, deliver constructive feedback, and facilitate open dialogue.
Commitment to team mentorship, real-time coaching, actionable feedback, learning, and accountability.
Experience creating personalized client experiences that build loyalty while balancing operational priorities and business growth.
Availability to work evenings, weekends, and holidays.
Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for the entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.

Responsibilities

Collaborate with the Store Manager to support smooth daily store operations, exceptional client experiences, sales, and profitability.
Lead, coach, inspire, and empower the team to meet performance goals and foster growth, development, and accountability.
Attract, hire, and onboard talent, building a diverse and inclusive team.
Provide ongoing learning, real-time coaching, actionable feedback, and support to maximize associates’ potential.
Conduct performance appraisals and provide mentorship and feedback to support team members’ career development and engagement.
Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
Maintain an immaculate, visually inspiring store environment and ensure compliance with policies, procedures, and brand guidelines.
Optimize inventory and staffing resources and adapt to changing priorities and opportunities.

Benefits

Medical, dental, and vision coverage.
Company-paid disability and life insurance.
401(k) with 4% match.
Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.
Student Debt Retirement plan, allowing qualifying student loan payments to earn the Sephora 401(k) match.
Vacation paid time off, sick paid time off, and protected leave.
Training, tuition reimbursement, and leadership development.
30% discount on merchandise and services, opportunities for free products, and flash sale discounts on LVMH brand products.
Free mental health and financial coaching resources with 24/7 access.
Volunteer and donation matching.