Assistant Store Manager - Winston-Salem Hanes Mall
About The Position
The Assistant Store Manager supports the Store Manager in leading store operations, developing the team, and delivering an exceptional client experience. The role drives sales and profitability in a fast-paced retail environment while fostering an inclusive, accountable team culture. Responsibilities include recruiting and onboarding talent, coaching and mentoring associates, conducting performance appraisals, resolving client concerns, encouraging loyalty engagement, maintaining store presentation and policy compliance, and optimizing inventory and staffing resources. This is an on-site position at the Hanes Mall store in Winston-Salem, North Carolina, with availability required for evenings, weekends, and holidays. The role involves lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking the sales floor for an entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation.
Requirements
- Demonstrated success as a retail assistant manager in a fast-paced, high-volume environment, driving results and elevating team performance through hands-on leadership.
- Strong leadership and business acumen, including the ability to recruit, inspire, and develop talent.
- Strong communication and interpersonal skills, including the ability to build trust and deliver constructive feedback.
- Commitment to coaching, mentorship, actionable feedback, learning, and accountability.
- Experience creating personalized client experiences that build loyalty while balancing operational priorities and business growth.
- Availability to work evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for an entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.
Responsibilities
- Collaborate with the Store Manager to support smooth daily operations, exceptional client experiences, sales, and profitability.
- Lead, coach, inspire, and empower the team to meet performance goals and foster growth, development, and accountability.
- Attract, hire, and onboard talent to build a diverse and inclusive team.
- Provide real-time coaching, actionable feedback, and ongoing support to develop associates.
- Conduct performance appraisals and provide mentorship to support team members’ career development and engagement.
- Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
- Maintain an immaculate, visually inspiring store and ensure compliance with policies, procedures, and brand guidelines.
- Optimize inventory and staffing resources, adapting to shifting priorities and opportunities.
Benefits
- Medical, dental, and vision coverage
- Disability and life insurance
- 401(k) with a 4% employer match
- Flexible spending account (FSA) and health savings account (HSA) programs
- Student Debt Retirement plan that allows student loan payments to qualify for the Sephora 401(k) match
- Paid vacation time off, paid sick time off, and protected leave
- Training, tuition reimbursement, and leadership development
- 30% discount on merchandise and services
- Opportunities for free products or gratis and flash sale discounts on LVMH brand products
- Free mental health and financial coaching resources with 24/7 access
- Volunteer and donation matching
- Opportunity to earn bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
