Full Time Asst

PACSUN•Sandy, UT

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role inspires and motivates team members through Pacsun’s core values and customer-focused selling culture, ensures execution of store KPIs, and holds employees accountable for company policies and procedures. The Assistant Store Manager helps deliver a positive and authentic customer experience, resolve customer concerns, maintain clean and safe store and stockroom environments, coach and engage associates, and execute visual and operational standards. The role also supports talent development, cross-functional partnerships, and a culture of transparency, collaboration, and accountability. This is a full-time position requiring 32–40 hours per week, with flexibility to work weekends, nights, and peak holiday periods. Physical requirements include lifting and moving merchandise, extended periods of sitting or standing, climbing ladders, and maneuvering around the sales floor, stockroom, and office.

Requirements

Passion for product, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week and work weekends, nights, and peak holiday periods.
Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Ability to frequently sit or stand for long periods and climb ladders as needed.
Ability to talk and hear regularly; sit, stand, walk, handle or feel objects, reach, twist, or squat frequently.
Ability to maneuver around sales floor, stockroom, and office areas.
Vision abilities including close vision, distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Maintain a customer-focused mindset and ensure team members provide an engaging, positive, and authentic customer experience.
Handle customer situations according to policy and procedures, attempt to resolve issues, and escalate as appropriate.
Maintain clean, organized, and safe store and stockroom environments.
Share customer feedback with the leadership team to improve the customer experience.
Perform floor supervisor duties as needed, including covering non-peak periods and breaks.
Hold self and others accountable for completing operational tasks.
Coach associates and provide feedback on Sales Associate performance.
Recognize and reward outstanding performance to support associate engagement.
Direct associates to ensure they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operational processes.
Maintain merchandise flow, filling, and presentation standards in the store and stockroom.
Ensure associates follow company policies, procedures, and Safety Program practices.
Represent the PacSun brand through enthusiasm for products, brands, fashion, and trends.
Inspire and motivate others by consistently demonstrating core value behaviors.
Learn about products, brands, fashion, and trends with willingness, aptitude, and initiative.
Operate with integrity and confidentiality and set an example for leaders and associates.
Build cross-functional partnerships that support business results and a culture of transparency, collaboration, and accountability.
Represent Pacsun as an advocate in the industry and marketplace.
Recruit, identify, develop, and retain talent.
Lead company culture, norms, and conduct while maintaining approachability and encouraging associate feedback.