Full Time Asst

Pacsun Careers•Santa Monica, CA

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role inspires and motivates associates by modeling the company’s core values and customer-focused selling culture, executing store KPIs, and holding employees accountable to company policies and procedures. The Assistant Store Manager supports customer experience, store and stockroom organization, visual standards, merchandise flow, and operational efficiency. The role also coaches associates, supports engagement and talent development, and builds cross-functional partnerships while fostering a culture of transparency, collaboration, and accountability. This is a full-time position requiring 32–40 hours per week and flexibility to work weekends, nights, and peak holiday periods.

Requirements

High school diploma or equivalent preferred.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week.
Flexibility to work weekends, nights, and peak holiday periods.
Ability to frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Ability to frequently sit or stand for long periods and climb ladders as needed.
Ability to talk and hear regularly; sit, stand, walk, use hands to handle or feel items, and reach, twist, or squat frequently.
Ability to maneuver around sales-floor, stockroom, and office areas.
Close and distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.
Passion for products, brands, fashion, and trends.

Responsibilities

Maintain a customer-focused mindset and ensure associates deliver an engaging, positive, and authentic customer experience.
Handle customer situations according to company policy and procedures, seek solutions, and escalate issues when appropriate.
Maintain a clean, organized, and safe store and stockroom to support the customer and associate experience.
Share customer feedback with the leadership team to improve the overall customer experience.
Serve as floor supervisor as needed, including covering non-peak periods and breaks.
Hold self and others accountable for completing operational tasks.
Coach associates and provide feedback on Sales Associate performance.
Recognize and reward outstanding performance to support associate engagement.
Direct associates to ensure they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency across store operational processes.
Maintain merchandise flow, replenishment, and presentation standards throughout the store and stockroom.
Ensure store associates follow company policies, procedures, and Safety Program practices.
Represent the PacSun brand through passion for products, brands, fashion, and trends, and continue learning about them.
Model company values and conduct, integrity, and confidentiality.
Develop cross-functional partnerships that support business results and a culture of transparency, collaboration, and accountability.
Represent PacSun in the industry and marketplace.
Recruit, identify, develop, and retain talent.
Lead company culture, norms, and conduct while balancing approachability with a strong management presence and encouraging associate feedback.