Assistant Store Manager - Muskegon, MI

CNG Holdings, Inc.•Muskegon, MI

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, which are part of CNG Holdings, Inc. The role supports the company’s mission and values while ensuring outstanding customer service and regulatory compliance. The position serves and educates customers about financial products and services, processes transactions, handles cash, and supports store operations. The role may require travel to stores within the assigned district, travel to neighboring districts, and overnight travel. The assistant store manager must work assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency with Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation meeting company policy; public transportation and transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of being accountable, inclusive, transparent, and focused.
Ability to travel to assigned district stores using a personal vehicle.

Nice To Haves

At least 1 year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate unresolved customer issues to the Store Manager, District Director of Operations, and corporate office as appropriate.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound sales, courtesy, and collection calls in accordance with federal regulations, company procedures, and district or regional expectations.
Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and address customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash between the secure safe and cash drawer; and perform other cash-handling duties. May make bank deposits or pick up bank funds.
Balance individual batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.