Full Time Asst

PACSUN•Aurora, IL

21d

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role inspires and motivates team members, reinforces a customer-focused selling culture, ensures execution of store KPIs, and holds employees accountable for company policies and procedures. The Assistant Store Manager supports customer experience, sales, operational efficiency, visual standards, merchandise presentation, and a safe, organized store and stockroom. The position also coaches and develops associates, supports engagement, communicates company directives, and contributes to recruiting, retaining, and developing talent. Work is full time, 32–40 hours per week, with schedule flexibility required, including weekends, nights, and peak holiday periods.

Requirements

Passion for product, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week and maintain schedule flexibility, including weekends, nights, and peak holiday periods.
Frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to talk or hear regularly; sit, stand, walk, handle or feel objects, reach, twist, or squat frequently; and maneuver around sales floor, stockroom, and office areas.
Vision abilities including close vision, distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Ensure team members deliver an engaging, positive, authentic, and customer-focused experience.
Handle customer situations according to policy and procedures, seek resolutions, and escalate issues as appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Serve as floor supervisor as needed, including during breaks and other non-peak periods.
Hold self and others accountable for completing operational tasks.
Coach associates and provide feedback on Sales Associate performance.
Recognize and reward outstanding performance to support associate engagement.
Direct associates to ensure they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Drive efficiency in store operational processes.
Maintain merchandise flow, filling, and presentation standards throughout the store and stockroom.
Ensure associates follow company policies, procedures, and Safety Program practices.
Demonstrate passion and affinity for the PacSun brand, products, brands, fashion, and trends.
Inspire and motivate others by consistently exhibiting core value behaviors.
Learn about products, brands, fashion, and trends with willingness, aptitude, and initiative.
Operate with integrity and confidentiality and set an example for leaders and associates.
Develop cross-functional partnerships that support results, transparency, collaboration, and accountability.
Represent PacSun as an advocate in the industry and marketplace.
Recruit, identify, develop, and retain talent.
Lead company culture, norms, and conduct while remaining approachable and encouraging associate feedback.