Assistant Store Manager - Operations

At Home Group • Colorado Springs, CO

8d

About The Position

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions in an At Home store. The position helps drive performance in a large-format retail environment, typically with annual sales of $4–$10 million, by supporting efficient operations, strong execution, and an exceptional experience for Team Members and customers. The role leads and develops Operations Leads and, depending on store volume, the Zone Lead team. It helps maintain a safe, organized, and high-performing store environment through leadership, process improvement, proactive problem-solving, teamwork, accountability, and results-oriented practices.

Requirements

• High school diploma or equivalent required.
• At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising, and ability to maintain a clean, safe, and organized store environment.
• Customer-focused mindset and a record of delivering an exceptional in-store experience.
• Integrity, reliability, and commitment to ethical business practices.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience using task management, HRIS, and workforce scheduling systems.
• Strong verbal and written communication and comprehension skills.
• Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams.
• Ability to prioritize, multitask, and adapt to changing business needs.
• Ability to analyze data and use insights to make informed business decisions and drive performance.
• Ability to build and sustain a collaborative, engaging, and high-performing team culture.
• Ability to meet the physical demands of the role, including extended standing and walking, frequent bending, kneeling, and reaching; independently lifting and carrying up to 50 pounds and participating in team lifts up to 100 pounds; climbing ladders and working at varying heights; and performing repetitive lifting, pushing, and pulling.
• Comfort working in sales floor, stockroom, and receiving areas with exposure to varying temperatures.
• Ability to use standard retail equipment, including pallet jacks, rolling carts, and a baler.
• Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Drive store operations to achieve sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and succession plans.
• Coach, train, and develop Team Members to improve efficiency and performance and support internal career growth.
• Support staffing, scheduling, and payroll accuracy, and execute plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee operations, including opening and closing and front-end processes.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store.
• Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency, professionalism, and integrity.
• Ensure compliance with company policies, procedures, applicable laws, and regulations.
• Champion a positive, inclusive, and safe environment by modeling At Home’s Values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Benefits

• 401(k) with employer match.
• Dental, vision, life, and disability insurance.
• 25% store discount, including for seasonal Team Members.
• For full-time employees: medical insurance, flexible spending accounts, paid time off, holidays, and volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED