Starbucks Assistant Store Manager
About The Position
The Assistant Store Manager will be responsible for the daily supervision and direction of Starbucks service staff. This role involves assisting in the development, implementation, and maintenance of quality standards for outlets, ensuring professional and timely service of food and beverage items, and handling guest complaints. The Assistant Store Manager will also ensure the availability of manpower, supplies, and equipment to provide a positive guest experience. Key responsibilities include assisting in hiring, scheduling, supervision, and control of Baristas, attending pre-meal meetings, conducting ongoing training, and assisting with production reports and supply requisitions.
Requirements
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Ability to supervise subordinate staff, including but not limited to assignment of duties, evaluating service, and taking disciplinary action when necessary.
- High school or equivalent education required.
- Minimum two years food and beverage service background required.
Responsibilities
- Ensure that food and beverage items are being served in a professional and timely manner by communicating with the Baristas.
- Handle guest complaints.
- Ensure availability of manpower, supplies, and equipment to ensure positive guest experience.
- Assist in hiring, scheduling, supervision and control of Baristas.
- Attend pre-meal meetings and conduct ongoing training of associates to ensure that associates continue to improve their performance.
- Assist in the completion of reports on production and necessary requisitions.
- Assist in regulation of distribution of necessary supplies.
- Provide direct service to guests as needed, including, but not limited to, bussing tables and general clerical/cashier duties.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
