Assistant Store Manager - Shops at Dove Creek, San Antonio, TX

James Avery Artisan Jewelry•San Antonio, TX

5d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in building James Avery culture, customer experience, brand awareness, and store operations. The role helps create a customer- and product-focused sales culture that drives results and profitability while keeping company values at the forefront. This is a full-time, hourly management position at the Shops at Dove Creek in San Antonio, Texas.

Requirements

Associate’s degree in a related field and two years of retail experience, or an equivalent combination of education and experience.
Genuine passion for exceptional customer service and developing customer relationships.
Ability to delegate effectively and deliver performance feedback and guidance in a positive, empowering way.
Ability to execute consistently and reprioritize in a fast-paced, changing environment.
Strong problem-solving skills and a positive attitude under pressure.
Exceptional organizational and communication skills.
Ability to build cross-functional partnerships and work collaboratively.
Ability to multitask in a fast-paced environment.

Responsibilities

Work with the Retail Store Manager to cultivate a positive, uplifting work environment.
Assist with recruiting, hiring, employee training, and development.
Act as a brand ambassador in the store and community, developing and maintaining relationships that increase brand awareness, support, and store traffic.
Assist with inventory management, scheduling, payroll, BOPIS, Ship by Store, and supply budgets to increase profitability.
Lead by example by following company processes, procedures, policies, and standards, and suggest ways to improve efficiency.
Act as the store sales leader, maintaining a strong floor presence to build customer relationships, support and develop the team, and increase revenue.
Facilitate knowledge-sharing and training as needed.
Ensure the store is clean, organized, and properly maintained for customers and team members.
Analyze sales reports and KPIs to identify business needs and execute in-store business and sales strategies with the Store Manager.
Promote an inclusive, collaborative approach to problem-solving.
Model, teach, and promote GUEST principles and standards.
Ensure prompt resolution of customer concerns.
Ensure a fast and efficient register experience and stay current on payment, in-store service, return, exchange, and other applicable operational policies.
Resolve human resources issues with the Store Manager in a timely and effective manner.
Collaborate with departmental and cross-functional teams to build positive working relationships, trust, and credibility.
Assist in developing plans to lead or participate in special events and promotions.
Demonstrate strong written and verbal communication, attention to detail, and organization.
Perform other duties as assigned.