Assistant Store Manager (Full-time) - San Antonio, TX

Hibbett•San Antonio, TX

8d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for accomplishing store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager provides outstanding customer service, promotes store merchandise and services, and assumes supervisory control and Store Manager responsibilities when the Store Manager is absent. The Assistant Manager helps control company assets; supports departmental and store planning for selling, restocking, merchandising, ordering, and scheduling; assists with recruiting, training, and evaluating personnel; and provides guidance to employees and customers. The position monitors inventory, sales statistics, expenses, inventory movement, and customer trends to support profitability and inform the Store Manager. It also directs staff, maintains customer-service standards, performs administrative duties, and protects company assets and financial information by ensuring internal controls are effective and reporting potential fraud risks. In the Store Manager’s absence, the Assistant Manager supervises employees and carries out responsibilities such as interviewing and training, planning and assigning work, directing employees, and resolving problems in accordance with company policies and applicable laws.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager to establish action plans for departmental and overall store responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability in all departments.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide assistance to customers, including during peak periods.
Promote and sell the company’s services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer-service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks to management or appropriate officials.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing work, and resolving problems.