Open Jobs Assistant Store Manager - Birkdale Village
About The Position
The Assistant Store Manager supports the Store Manager in running a fast-paced, high-volume retail store. This role helps ensure smooth daily operations, drive sales and profitability, and deliver exceptional, personalized client experiences. The Assistant Store Manager leads, recruits, coaches, and develops a diverse team, fosters learning and accountability, and supports performance through appraisals, real-time feedback, and mentorship. The role also maintains Sephora’s store presentation and operating standards, ensures compliance with policies and brand guidelines, and optimizes inventory and staffing resources to respond to changing business needs. This is a regular, full-time, salaried exempt position that requires on-site work at Sephora’s Birkdale Village store in Charlotte, North Carolina. Availability is required for evenings, weekends, and holidays. The role involves lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking the sales floor for the entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation. The annual base salary range is $60,100 to $73,600, and employees may also be eligible for bonuses.
Requirements
- Demonstrated success as a retail assistant manager in fast-paced, high-volume environments, driving results and improving team performance through hands-on leadership.
- Strong ability to recruit, inspire, and develop talent and foster a collaborative atmosphere.
- Strong communication and interpersonal skills, including the ability to build trust and deliver constructive feedback.
- Commitment to team coaching, mentorship, actionable feedback, learning, and accountability.
- Experience creating personalized client experiences that build loyalty while balancing operational priorities and business growth.
- Availability to work evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds; bend and stretch to stock shelves; stand and walk the sales floor for the entire shift; work in a fragrance-filled environment; and handle and apply products to clients, with or without accommodation.
Responsibilities
- Collaborate with the Store Manager to support daily operations, client experience, sales, and profitability.
- Lead, coach, inspire, and empower the team to meet performance goals and support team development and accountability.
- Attract, hire, and onboard talent to build a diverse and inclusive team.
- Foster ongoing learning through real-time coaching, actionable feedback, and support.
- Conduct performance appraisals and provide feedback and mentorship to team members.
- Deliver outstanding client service, resolve concerns, and encourage engagement through loyalty programs and personalized experiences.
- Maintain an immaculate, visually inspiring store and ensure compliance with policies, procedures, and brand guidelines.
- Optimize inventory and staffing resources and adapt to changing priorities and business opportunities.
Benefits
- Medical, dental, and vision coverage
- Disability and life insurance
- 401(k) with 4% employer match
- Flexible spending account and health savings account programs
- Student Debt Retirement plan, with qualifying student loan payments earning the 401(k) match
- Vacation paid time off, sick paid time off, and protected leave
- Training, tuition reimbursement, and leadership development
- 30% discount on merchandise and services
- Opportunities for free products or gratis and flash sale discounts on LVMH brand products
- Free mental health and financial coaching resources with 24/7 access
- Volunteer and donation matching
- Potential eligibility for bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
