Full Time Asst

Pacsun Careers•Riverside, CA

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role helps inspire and motivate the team, promotes a customer-focused selling culture, and ensures execution of the store’s key performance indicators (KPIs). The Assistant Store Manager also holds employees accountable for following company policies and procedures. The position supports an engaging, positive, and authentic customer experience; store operations and visual standards; merchandise flow and presentation; and a safe, clean, and organized store and stockroom. It also involves coaching associates, supporting their engagement and development, delegating work, and building cross-functional partnerships. The role reflects PacSun’s brand and values through a passion for products, brands, fashion, and trends. This is a full-time position requiring 32–40 hours per week. Schedule flexibility is required, including availability for weekends, nights, and peak holiday periods. The job involves working in the sales floor, stockroom, and office areas, with frequent lifting of up to 20 pounds and occasional lifting of up to 35 pounds, as well as prolonged sitting or standing and climbing ladders as needed.

Requirements

Passion for products, brands, fashion, and trends.
High school diploma or equivalent preferred.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week.
Flexibility to work weekends, nights, and peak holiday periods.
Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Ability to frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales-floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.
Ability to balance a strong management presence with approachability and encourage associate feedback and interaction.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Promote a customer-focused mindset and ensure team members deliver an engaging, positive, and authentic customer experience.
Handle customer situations in accordance with policies and procedures, attempt to resolve issues, and escalate them when appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to help improve the customer experience.
Serve as floor supervisor when needed, including covering breaks and other non-peak periods.
Hold self and others accountable for completing operational tasks.
Coach associates and provide feedback on Sales Associate performance.
Support associate engagement by recognizing and rewarding outstanding performance.
Direct associates to ensure they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operational processes.
Maintain merchandise flow, filling, and presentation standards in the store and stockroom.
Ensure store associates follow company policies, procedures, and Safety Program practices.
Represent the PacSun brand through passion for products, brands, fashion, and trends, and motivate others by demonstrating company values.
Develop cross-functional partnerships and support a culture of transparency, collaboration, and accountability.
Recruit, identify, develop, and retain talent.
Promote company culture, standards, and conduct while remaining approachable and encouraging associate feedback.