Assistant Manager

HOUCHENS RESTAURANTS LLC•Murfreesboro, TN

About The Position

The Assistant Store Manager is knowledgeable about all aspects of the grocery store and assumes full responsibility for store operations when the Store Manager is absent. The role performs many of the Store Manager’s duties and serves as preparation for becoming a Store Manager. The Assistant Store Manager directly supervises store associates and may perform management functions involving purchasing, budgeting, accounting, and personnel, in addition to supervisory responsibilities. The role supports customer service, sales, inventory and ordering, merchandising, staffing, payroll, cash handling, safety, regulatory compliance, and daily store operations. It involves supervising and training employees, maintaining store records and reports, supporting sales and profit objectives, and keeping the store and its surroundings clean and orderly. The position is full-time, non-exempt, and reports to the Store Manager. Travel is required as necessary, and the work schedule is flexible.

Requirements

High school diploma or GED.
No prior experience necessary.
Microsoft Office and general computer knowledge.
Access to a phone at all times.
Ability to complete basic math calculations.
Ability to perform the listed physical activities and meet the role’s physical demands, including frequent standing, walking, sitting, handling, reaching, squatting or kneeling, bending, and lifting; occasional climbing, crawling, and lifting over 100 pounds.
Ability to meet the stated sensory and vision requirements, including hearing emergency sounds and intercoms.
Ability to wear required personal protective equipment; back belts are required when lifting and handling heavy products or objects.
Subject to pre-employment background and drug screening.

Responsibilities

Greet and assist customers and respond professionally to inquiries and complaints.
Monitor sales activities to ensure customers receive satisfactory service and quality goods.
Assign duties and direct and supervise employees performing sales, inventory, cash reconciliation, and customer-service work.
Inventory stock and reorder merchandise when it reaches specified levels; help maintain inventory and prevent out-of-stocks.
Keep records of purchases, sales, requisitions, employee schedules, timecards, and other store operations.
Enforce safety, health, security, and company rules and comply with applicable city, county, state, and federal regulations.
Inspect products and merchandise for condition, pricing, display, and function.
Hire, train, evaluate, coach, promote, demote, or terminate employees as appropriate, in coordination with the Store Manager.
Perform subordinate work when needed, including cleaning and organizing shelves and displays and selling merchandise.
Establish and implement departmental policies, goals, objectives, and procedures; instruct staff on handling difficult sales.
Help formulate merchandise pricing, estimate consumer demand, and determine the types and quantities of goods to sell.
Prepare work schedules and review inventory and sales records to prepare management and budget reports.
Observe scheduled shift hours and complete assigned tasks from the Store Manager.
Work with company officials on methods to increase sales, expand markets, and promote the business.
Plan budgets and authorize payments and merchandise returns within applicable guidelines.
Operate the shift within company guidelines to achieve sales and profit objectives, control expenses, and maintain company property.
Support employee productivity through leadership, goal setting, planning, effective schedules, training, communication, and policy compliance.
Develop a favorable customer image through cleanliness, attractive displays, appropriate employee conduct, and effective complaint handling.
Support loss prevention and provide supervision to reduce theft.
Stay current on local competition and company memos.
Accurately record hours worked and sales, and record merchandise markups, markdowns, spoilage, and store use according to company policy.
In the Store Manager’s absence, organize, calculate, and enter daily sales information for the corporate office; prepare or ensure timely and accurate end-of-week and end-of-year reports.
Help close out payroll accurately and on time, maintain employee performance warning notices, and advise the Store Manager or supervisor of personnel situations or policy violations affecting store operations.
Follow cash-handling procedures, maintain a low cash drawer, use the safe as instructed, keep the safe locked, complete shift checkout reports, and promptly notify the Store Manager or supervisor if the daily bank deposit is not made.
Follow vendor check-in procedures within company guidelines.
Keep coolers, shelves, and displays full and fronted; maintain merchandise displays and prepare perishable foods according to company standards.
Clean and maintain store equipment, floors, shelves, parking lot, and surrounding grounds; take out trash.
Unload stock trucks.
Complete other tasks assigned by the Store Manager or Assistant Manager.