(425) Assistant Store Manager

Goodwill SOLAC•Redondo Beach, CA

About The Position

The Assistant Store Manager assists the Store Manager with the daily operations of an assigned retail store, helping ensure consistency, compliance, and achievement of sales and productivity goals. The role models key performance behaviors, provides effective direction and leadership to employees, and helps deliver outstanding service to donors and customers. This position reports to the Store Manager and is based in an assigned district. The Assistant Store Manager supports sales leadership, merchandising, production, customer service, training, cash handling, deposits, and other store operations. They may assume management responsibilities when needed or when the Store Manager is absent. The role helps recruit, train, schedule, direct, coach, and develop employees; supports sales and productivity goals; resolves customer and staff concerns; completes sales paperwork and reports; and promotes compliance, safety, and loss prevention. Other related duties may be assigned by the supervisor.

Requirements

High school diploma or equivalent.
1–2 years of experience in retail, thrift, or consignment.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Mathematical skills and ability to read, write, and understand basic math.
Proficiency with MS Office, particularly Excel, and basic computer functions.
Ability to create and analyze reports, spreadsheets, and sales statistics.
Ability to understand simple and complex instructions.
Ability to handle customers effectively and work with the public; strong interpersonal and mediation skills.
Ability to meet deadlines and respond to special needs.
Knowledge of retail and supervision of others.
Strong problem-solving and multitasking skills; highly organized.
Ability to cooperate with the Manager, store personnel, direct supervisor, and Division Directors.
Ability to supervise, direct, motivate, and discipline staff as necessary.
Ability to work with minimum supervision.
Ability to use a cash register, calculator/10-key, and phones.
Good record-keeping practices and ability to accurately complete sales reports.
Knowledge of effective production methods.
Ability to lift, carry, push, and pull at least 50 lbs.
Ability to write and respond to emails.
Effective leadership, coaching, training, communication, and feedback skills.
Ability to support customer service, sales performance, retail operations, compliance, safety, and loss prevention.

Responsibilities

Assist the Store Manager with daily store operations, including sales leadership, merchandising, production, customer service, and training.
Assume management responsibilities as needed and/or in the Store Manager's absence.
Partner with the Store Manager to ensure daily sales and operational success.
Promote customer satisfaction through service leadership and employee training.
Train, motivate, mentor, and provide feedback to sales staff to meet or exceed sales goals.
Ensure deposits are ready in a timely manner for armored car pickup in the Store Manager's absence.
Assist with interviewing and training employees; plan, assign, schedule, and direct work; provide input on performance appraisals; recognize and develop employees; and address complaints and resolve problems.
Follow up on assigned projects and provide corrective feedback under the Store Manager's direction.
Operate the cash register and train staff on applicable POS functions.
Assist the Store Manager with cross-training store personnel, including new employees, in all areas of store operations.
Report safety hazards and accidents to Asset Protection immediately, and help identify and eliminate safety hazards.
Complete daily sales paperwork accurately and identify discrepancies.
Provide proactive, positive, professional, and courteous customer service.
Comply with Sales Division procedures and agency policies and procedures.
Communicate courteously when answering phones, making announcements, and interacting with customers and staff.
Attend, participate in, and/or facilitate meetings as assigned.
Support visual merchandising, inventory management, loss prevention, receiving, processing, and merchandising donated goods, and maintaining inventory accuracy and stock levels.
Monitor sales and expenses, analyze sales data and variances, and implement strategies or corrective actions to support financial and productivity goals.
Perform other duties as assigned.