Assistant Store Manager, Carmel CA

Johnny Was•Carmel, CA

3d•Onsite

About The Position

At Johnny Was, the mission is to inspire free-spirited optimism through beauty, authenticity, comfort, and artistic expression. The Assistant Store Manager serves as a brand ambassador and business leader, delivering elevated experiences for clients and the store team. In partnership with the Store Manager, this role supports staffing and developing a high-performing sales team, uses business insights to inform strategy, and helps drive store performance. The position promotes accountability, collaboration, and client-focused service while ensuring the store meets operational standards and sales goals.

Requirements

At least 2 years of sales management experience in luxury retail or a related field.
Ability to analyze selling reports, identify business trends, and react quickly to business needs.
Excellent communication skills and ability to lead a diverse team.
Strong understanding of luxury fashion, trends, and visual merchandising.
Ability to work retail hours, including days, nights, weekends, and special events.
Ability to bend, stoop, and kneel.
Ability to lift up to 50 lbs.

Nice To Haves

Bachelor’s degree in a similar field preferred, but not required.

Responsibilities

Help meet and exceed the store sales plan and drive topline business results.
Partner with the Store Manager on staffing, recruiting, and developing a high-performing sales team.
Use business insights, retail systems, reporting tools, and sales metrics to inform decisions and respond to business needs.
Represent the brand in the local market or mall to build brand loyalty and business.
Maintain and enforce company operations, standards, practices, and dress code, and communicate pertinent information to the team.
Model professionalism and establish clear performance expectations while fostering trust, integrity, and excellence.
Coach, develop, motivate, and provide ongoing feedback to sales team members; escalate performance concerns to the Store Manager.
Lead by example on the salesfloor through sales efforts and customer service to increase profitability.
Prioritize customer and employee experiences over workload or tasking.
Take ownership and accountability for personal and team results, and contribute to long-term team growth.
Create an inviting environment where clients feel welcomed, engaged, and valued.
Build lasting client relationships and use data, tools, and metrics to improve results, retention, and loyalty.
Deliver personalized, positive in-store service; address client inquiries with a solution-oriented approach and handle transactions and returns efficiently.
Play an active leadership role on the salesfloor.