Store General Manager - Carmel, IN

Petco•Nw Indy, IN

4d•Onsite

About The Position

The Store General Manager leads a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results. The General Manager owns the business and is accountable for its people, performance, and processes. The role builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience. The General Manager leads an inclusive and effective team; recruits, trains, coaches, and develops talent; and creates a positive, collaborative culture. The role is accountable for sales growth, profitability, labor and expense management, merchandising, inventory, and operational execution. It also represents Petco in the community through local events, adoption initiatives, and partnerships. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Work is mostly indoors, though occasional duties may involve leaving the store for bank deposits, merchandise transport, or community events. The role requires flexible availability during operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

3+ years of management experience; retail leadership preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Retail leadership experience.
High school diploma or GED.

Responsibilities

Champion the health, safety, and humane care of animals, ensuring Petco standards and policies are consistently met.
Create a welcoming and supportive environment for pets and pet parents, and lead with integrity and transparency.
Attract, hire, train, coach, and develop diverse talent across the Pet Care Center.
Build an inclusive, collaborative team culture where partners feel engaged, supported, and empowered.
Develop a strong leadership bench and succession plan; manage partner performance, coaching, and accountability.
Drive sales growth, profitability, and operational excellence; analyze results and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and business results.
Execute merchandising, inventory, and operational processes to brand and safety standards.
Review and act on reporting, audits, and Pet Care Center visits, using Petco tools, programs, and insights to grow the business.
Ensure safe opening and closing procedures and adherence to security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community by leading local events, adoption initiatives, and partnerships.
Regularly engage with customers on the sales floor, including providing assistance and performing cashiering and point-of-sale transactions.