Part Time Assistant - Holyoke Mall

Pacsun Careers•Holyoke, MA

4d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role inspires and motivates associates, supports a customer-focused selling culture, ensures execution of store KPIs, and holds employees accountable for following policies and procedures. The position is part-time, with an expected range of 20–40 hours per week, and requires flexibility to work weekends, nights, and peak holiday periods.

Requirements

Passion for products, brands, fashion, and trends.
High school diploma or equivalent preferred.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 20–40 hours per week with schedule flexibility, including weekends, nights, and peak holiday periods.
Frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around the sales floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.
Required vision abilities include close and distance vision, depth perception, and ability to adjust focus.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Deliver and promote an engaging, positive, and authentic customer experience.
Handle customer situations according to company policy and procedures, seek satisfactory resolutions, and escalate issues as appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Supervise the sales floor as needed, including covering breaks and other non-peak periods.
Hold self and others accountable for completing operational tasks and meeting store KPIs.
Coach associates and provide feedback on performance; recognize and reward outstanding performance.
Direct associates to ensure they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operations and maintain merchandise flow, filling, and presentation standards.
Ensure associates follow company policies, procedures, and Safety Program practices.
Represent the PacSun brand through passion for products, brands, fashion, and trends, and encourage others to demonstrate company values.
Develop and maintain cross-functional partnerships and promote transparency, collaboration, and accountability.
Recruit, identify, develop, and retain talent.
Lead by example in conduct, integrity, confidentiality, company culture, norms, and conduct.
Balance a strong management presence with approachability and encourage associate feedback and interaction.
Learn about products, brands, fashion, and trends.