Beauty Advisor - Clinique, Holyoke Mall at Ingleside - Part Time

Macy's•Holyoke, MA

7d•$15 - $22

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized, inspiring shopping experiences that build customer confidence and drive sales. You educate customers, provide product advice and demonstrations, and offer tailored consultations that may include makeup application and skincare recommendations. You keep current on beauty products and trends, introduce customers to suitable products and innovations, and build lasting relationships through proactive follow-up, virtual outreach, and personalized service. You help customers feel confident and cared for while working to exceed expectations and sales goals. The role includes preparing the sales floor, reviewing goals and product information, greeting and assisting customers, maintaining counters and sales-floor organization, refreshing signage and pricing, supporting merchandise moves, explaining loyalty benefits, and collaborating with colleagues. Part-time colleagues are typically scheduled 12–24 hours per week, with weekend shifts required. Hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Create personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application, and explaining beauty products and their benefits.
Provide expert product advice and tailored consultations, including makeup application and skincare recommendations as appropriate.
Stay informed about product launches, new arrivals, top-selling items, promotions, and current beauty trends.
Build and manage a loyal client base through follow-up, virtual outreach, and personalized service.
Meet and exceed sales goals by delivering exceptional customer service.
Acquire new customers by opening credit accounts and communicating loyalty program benefits.
Use clienteling tools to promote offers and product launches, participate in sales events, and complete ongoing training and vendor education.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves.
Use point-of-sale technology and digital tools to process transactions and enhance the customer experience.
Collaborate with colleagues and support a positive, service-focused team environment.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice