Beauty Advisor - Clinique, Holyoke Mall at Ingleside - Part Time

Macy's•Holyoke, MA

6d•Onsite

About The Position

The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a trusted beauty expert who creates personalized and inspiring shopping experiences. The role involves offering product advice and demonstrations, conducting tailored consultations that may include makeup application and skincare recommendations, and keeping current with beauty products, trends, and innovations. The advisor builds and manages customer relationships through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. Colleagues prepare the sales floor by reviewing goals, new arrivals, best sellers, trends, and promotions, and by keeping the counter and sales floor clean, organized, and shoppable. They welcome customers, build rapport, maintain signage and pricing, assist with merchandise moves, promote loyalty benefits, and provide a thoughtful close to each customer interaction. The role also includes collaborating with colleagues, participating in sales events and ongoing training, and using point-of-sale technology and digital tools. This is a part-time position at the Clinique counter at Holyoke Mall at Ingleside. Part-time colleagues are typically scheduled 12–24 hours per week; hours depend on business needs and colleague availability. Schedules include weekend shifts, and availability is required for days, evenings, weekends, and holidays.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to perform job functions and process transactions.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized beauty experiences by building customer relationships, identifying customer needs, demonstrating product application, and explaining the benefits and use of beauty products.
Offer beauty product advice and tailored consultations, including makeup application and skincare recommendations as appropriate.
Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Meet and surpass daily sales goals through exceptional customer service.
Acquire new customers by opening credit accounts and communicating loyalty program benefits.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Review sales goals, new arrivals, top-selling products, trends, and promotions to stay informed and engage customers confidently.
Use clienteling tools to promote offers and product launches, and participate in sales events.
Stay current through ongoing training and vendor education.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Support colleagues through honest, caring, and collaborative teamwork.
Provide a courteous close to customer interactions, including sharing loyalty benefits, ensuring customers have what they need, and thanking them.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice