Part Time Assistant - Holyoke Mall

PACSUN•Holyoke, MA

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role motivates team members, promotes a customer-focused selling culture, ensures execution of store KPIs, and holds employees accountable for company policies and procedures. The Assistant Store Manager supports customer experience, store operations, merchandise presentation, team development, and the PacSun brand and culture. This is a part-time position requiring availability for 20–40 hours per week, including flexibility to work weekends, nights, and peak holiday periods. Duties and responsibilities may change, and reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Passion for products, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time management skills.
Proficiency in math and strong computer skills.
Ability to work 20–40 hours per week, including weekends, nights, and peak holiday periods.
Ability to frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Ability to sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.
Ability to meet the stated vision requirements, including close and distance vision, depth perception, and adjusting focus.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Ensure team members provide engaging, positive, and authentic customer experiences, and personally deliver that experience to customers.
Handle customer situations according to policies and procedures, attempt to resolve issues, and escalate when appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Act as floor supervisor as needed, including covering breaks and other non-peak periods.
Hold self and others accountable for completing operational tasks and following company policies, procedures, and safety practices.
Coach and provide feedback to Sales Associates; recognize and reward outstanding performance.
Direct associates so they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency across store operational processes.
Maintain merchandise flow, replenishment, and presentation standards in the store and stockroom.
Represent PacSun through enthusiasm for its products, brands, fashion, and trends.
Model core values and motivate others through leadership and example.
Recruit, identify, develop, and retain talent; foster cross-functional partnerships and a culture of transparency, collaboration, and accountability.
Serve as a PacSun advocate in the industry and marketplace and as a leader of company culture, norms, and conduct.
Balance a strong management presence with approachability and encourage associate feedback and interaction.