Assistant Store Manager - Operations

DICK'S Sporting Goods•Greenville, SC

19h

About The Position

The Assistant Store Manager of Operations leads operational execution in a fast-paced retail environment, focusing on efficiency, accuracy, and a seamless athlete experience. The role coaches and develops teammates, optimizes processes, and ensures effective front- and back-of-house operations. It partners with the Store Manager on business planning, staffing, hiring, and store performance, while helping create a high-performing, inclusive environment where athletes and teammates are welcomed and treated with respect. The position oversees operational standards, merchandising and presentation, training, scheduling, workforce planning, safety, loss prevention, and compliance with company policies and applicable external requirements. It also models service, selling, and leadership behaviors that support exceptional athlete experiences.

Requirements

High school diploma or equivalent.
1–3 years of experience.
1–3 years of retail management experience or customer-focused experience.

Responsibilities

Partner with the Store Manager to develop and execute full-year business growth plans, including forecasting and planning at least 90 days ahead; identify store opportunities and validate operational programs and processes such as BOPIS and ship-from-store.
Directly manage Captains (Supervisors) and influence, coach, and develop the broader store team; support performance management, annual reviews, development, promotional recommendations, and accountability for compliance.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment; model service, selling, and leadership behaviors that elevate the athlete experience.
Lead, execute, and validate training initiatives, including cross-training leaders; ensure teammates are equipped to deliver elevated athlete experiences through coaching, development plans, and stretch assignments.
Partner with the Store Manager on long-range workforce management and approve Captain staffing plans; oversee payroll and scheduling to meet budget goals and adapt to traffic and sales trends.
Partner with the Store Manager and Captain team on hiring strategies, sourcing, recruiting, and interviewing; make hiring decisions for Captains and make hourly hiring and termination decisions based on Captain recommendations.
Coach Captains on interviewing, hiring, and team-building practices.
Hold teammates accountable for operational guidelines, brand standards, service expectations, and company policies.
Ensure store safety, standards, and operational procedures are upheld, including safety, loss prevention, standard operating procedures, and applicable laws and external guidelines.
Create a store environment where teammates and athletes are welcomed and treated with respect.