Assistant Store Manager, Seaport District - Full Time

bluemercury•Boston, MA

2d•$19 - $30•Onsite

About The Position

Bluemercury is seeking a passionate Assistant Store Manager to support the team and enhance customers’ beauty experiences through exceptional service, in-depth product knowledge, and expert beauty advice. The Assistant Store Manager drives sales and optimizes customer service throughout client interactions while building relationships. This role advocates for beauty, models a best-in-class service experience, assists clients in meeting their beauty needs, and empowers the team to exceed client expectations. Awareness of current trends and the ability to connect with others are important to success. The role combines team leadership, operational execution, sales, and client-facing beauty expertise. The Assistant Store Manager supports communication and collaboration, helps achieve personal and team KPIs, contributes to inventory control and profitability, and builds personalized relationships with clients and colleagues. They offer tailored recommendations, product demonstrations, and application tips; promote products, loyalty programs, and events; help maintain product availability and store presentation; and participate in or occasionally lead in-store workshops. Bluemercury describes its work environment as inclusive, challenging, and fun, and offers opportunities for impactful work, career advancement, and mentorship. The position is listed as full time.

Requirements

Strong interpersonal and communication skills, including the ability to connect with colleagues and clients, share knowledge, and strengthen relationships.
Passion for beauty and keeping up with current trends and products.
Flexible availability, including days, evenings, weekends, and holidays.
Critical thinking, strategic partnerships, and results-driven action.
Resourcefulness and ability to adapt quickly to changing priorities.
1–2 years of retail supervisory experience is required.
Ability to perform the stated physical requirements, including prolonged standing or walking, exposure to fragrance products, frequent use of electronic equipment and cash registers, reaching, crouching, kneeling, stooping, color vision, and moving items weighing up to 25 pounds.

Nice To Haves

Retail supervisory experience in the beauty industry is preferred.
Advanced authority and expertise in a specific brand is preferred.

Responsibilities

Facilitate consistent communication among team members and business partners.
Model Bluemercury’s client-first service approach and build personalized relationships with colleagues, clients, and visitors.
Nurture client relationships, collaborate with the team to provide high-quality service, identify incremental revenue opportunities, and champion events and promotions.
Execute operational tasks, support inventory control, cost minimization, and profitability, and delegate and manage operational processes for efficiency.
Use problem-solving and collaboration to lead and train peers and drive results.
Build and maintain strong, personalized relationships with internal and external customers, fostering a welcoming and inclusive atmosphere.
Maintain and share product knowledge across skincare, makeup, haircare, and fragrance, including current products and beauty trends.
Recommend products tailored to clients’ needs, preferences, and skin types; conduct demonstrations and provide application tips.
Drive sales by communicating product benefits and promotions, and inform customers about loyalty programs and upcoming events.
Assist with stock management, product availability, and maintaining an organized, visually appealing store environment.
Participate in and occasionally lead in-store beauty workshops.
Collect customer feedback about products and services and share insights with management.