03811 Assistant Store Manager

CosmoProf • Rochester, NY

8d

About The Position

The Assistant Store Manager supports the Store Manager in leading store associates and delivering an exceptional customer experience while overseeing store operations and maintaining brand standards. As part of their development, Assistant Managers support the Store Manager across the role’s primary areas and are responsible for those duties when the Store Manager is absent. The role helps achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability.

The position supports daily sales and customer service, recruiting and developing associates, execution of company processes and digital fulfillment strategies, and store safety and loss prevention. The role may require working in other stores from time to time.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead or support a team of associates to meet business objectives.
• Ability to communicate effectively with the team and management.
• Scheduling availability to meet the needs of the business.
• The role requires standing and walking for extended periods; recurring bending, crouching, stooping, stretching, reaching, or similar activities; and recurring lifting of moderately heavy items such as shipment or record boxes.
• May be required to work in other stores from time to time.

Nice To Haves

• Minimum of 3 years of retail sales or customer service experience preferred.
• At least 1 year of prior management experience preferred.
• Cosmetology license desirable, but not required.

Responsibilities

• Supervise and support associates’ daily goals and activities to deliver an exceptional customer experience, maximize sales and KPIs, and build customer loyalty.
• Support both in-store selling and omnichannel strategies, and ensure brand standards for merchandising, planograms, marketing, back rooms, and dress code.
• Serve as a primary contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
• Engage, train, develop, recruit, coach, and counsel associates to achieve results and build a strong team.
• Hold associates accountable to company policies and expectations, resolve associate concerns, and keep the team informed of relevant company information.
• Maintain positive associate relations and working relationships with Store Manager peers, and communicate consistently and promptly with AM/DM.
• Foster an environment of diversity, inclusion, and belonging.
• Ensure company processes are executed through training, management, analysis, and continuous improvement.
• Support digital strategies and omnichannel fulfillment, including SFS, SDD, and BOPIS.
• Manage inventory processes, including ordering and shipment processing; manage payroll hours and scheduling according to business needs.
• Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
• Maintain a safe store environment and enforce applicable policies and procedures.
• Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
• Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED