03811 Assistant Store Manager

Sally Beauty•Rochester, NY

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The role helps develop and execute strategies to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for the primary duties of the position. The role provides supervision and direction for associates’ daily goals and activities, supports in-store and Omni-channel selling, maintains merchandising and other brand standards, and addresses customer concerns. It trains, develops, recruits, and coaches associates, promotes positive associate relations and inclusion, and communicates with management. The Assistant Manager also supports company processes and digital fulfillment strategies, manages or supports inventory, payroll and scheduling, store opening and closing procedures, and timely completion of company directives. The role helps maintain a safe store, enforce policies, protect company assets, follow inventory and cash-control procedures, use reporting tools and technology, and ensure HAZMAT training and execution. The position may require working in other stores from time to time. It involves physical activity such as extended standing and walking, bending, crouching, stooping, stretching, reaching, and recurring lifting of moderately heavy items. The work environment is a retail store and may also include offices, meeting and training rooms, residences, or commercial vehicles; normal safety precautions are required.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates in meeting business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver customer experiences that maximize sales and customer loyalty.
Support in-store and Omni-channel selling and ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a main point of contact for customer issues and concerns; analyze store trends and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates to build a strong team and achieve business objectives.
Hold the team accountable to company policies and expectations; resolve associate concerns and keep associates informed of relevant company information.
Maintain working relationships with Store Manager peers and communicate consistently and promptly with AM/DM.
Foster an environment of diversity, inclusion, and belonging.
Ensure company processes are executed through training, management, analysis, and continuous improvement.
Ensure digital strategies are used, including Omni-channel fulfillment such as SFS, SDD, and BOPIS.
Support inventory management, shipment processing, payroll-hour management, and appropriate scheduling.
Ensure store opening and closing procedures are completed correctly and follow through on company directives, assignments, and projects.
Help maintain a safe store environment and ensure policies and procedures are followed and enforced.
Protect company assets by ensuring inventory and cash-control procedures are followed, including those related to shrink, damages, and banking.
Use available reporting, tools, and technology; ensure compliance with HAZMAT training and execution.
Perform all primary duties when the Store Manager is not present.