Assistant Store Manager - Hillcrest Shopping Center, Crest Hill, IL

DTLR, Inc.•Crest Hill, IL

14d•$18 - $20

About The Position

The Assistant Store Manager assists the Store Manager in managing the daily operations of a retail store to support sales and profitability. The role includes merchandising execution, expense and inventory management, team training and development, human resources support, and delivering outstanding customer service. The Assistant Store Manager is responsible for the quality and performance of store staff, supports compliance with company policies and business standards, and helps the store meet budget and shrink goals. The standard work week does not exceed 40 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The position may require work in multiple stores in the assigned district and travel by car, plane, or train. Compensation is $18.00–$20.00 per hour, with a bonus opportunity if applicable guidelines or criteria are met. All roles are eligible for the company 401(k) plan; full-time roles are eligible for medical, dental, and vision coverage and company-paid time off.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills and demonstrated poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven approach and critical and creative thinking skills.
Project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, and prioritize effectively while responding proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Reliable transportation.
Willingness to travel by car, plane, or train.
Ability to work a flexible schedule that may include days, nights, weekends, and holidays.

Responsibilities

Support the Store Manager in daily store operations and work toward maximum sales and profitability through merchandising, expense and inventory management, team development, and customer service.
Maintain the overall quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to gain team commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager with annual performance evaluations and provide feedback.
Assist with expense management and develop strategies to help the store perform within budget.
Help monitor and identify loss or inventory inconsistencies to support shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Uphold customer service standards and provide customers with a friendly environment and outstanding service.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.