Assistant Store Manager - Caln Plaza, Coatesville, PA

DTLR, Inc.•Coatesville, PA

2d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager in overseeing daily retail store operations to support sales and profitability. The role includes merchandising execution, expense and inventory management, team training and development, human resources support, and providing outstanding customer service. The Assistant Store Manager helps uphold company policies, operating standards, and store goals, and may be assigned other duties. The standard work week is not to exceed 40 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The employee may need to work across multiple stores in the assigned district and travel by car, plane, or train. The position involves standing for extended periods, lifting, carrying, and pushing or pulling up to 50 pounds, and may require extended hours during critical project phases.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy in sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven, critical and creative thinking, project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Reliable transportation.
Willingness to travel by car, plane, or train.
Availability for a flexible schedule that includes days, nights, weekends, and holidays.

Responsibilities

Support the Store Manager in daily store operations and work toward maximum sales and profitability through merchandising, expense and inventory management, employee development, human resources support, and customer service.
Be responsible for the quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to build commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager and provide feedback on annual performance evaluations for store employees.
Assist with expense management and develop strategies to help stores perform in accordance with budget.
Help monitor and identify loss or inventory inconsistencies so the store can meet shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Uphold company customer service standards and provide a friendly environment where customers receive outstanding service.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.