Assistant Store Manager - Operations

At Home•Madison, WI

22d

About The Position

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. This role contributes to performance in a large-format retail environment, supporting efficient operations, strong execution standards, and an exceptional experience for Team Members and customers. The position leads and develops Operations Leads and, based on store volume, the Zone Lead team. It fosters collaboration and helps maintain a safe, organized, high-performing store environment. Success requires leading by example, maintaining high standards, improving processes, solving problems proactively, and supporting a culture of teamwork, accountability, and results. The role drives store operations to achieve sales, profit, and performance goals; supports hiring, talent development, succession planning, staffing, scheduling, and payroll accuracy; and plans and oversees opening, closing, and front-end processes. It directs freight, inventory, stocking, and merchandising, and leads efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling. The Assistant Store Manager addresses Team Member and customer concerns, ensures compliance with company policies and applicable laws, champions an inclusive and safe environment, and leads regular team huddles and meetings. Additional duties may be assigned. The position is performed in a retail environment that includes sales floor, stockroom, and receiving areas, with exposure to varying temperatures. It involves extended standing and walking, frequent bending, kneeling, and reaching, lifting and carrying loads, climbing ladders, repetitive motions, and using standard retail equipment. Flexible availability, including nights, weekends, and holidays, is required based on business needs.

Requirements

High school diploma or equivalent required.
At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
Knowledge of freight processes, inventory control, stocking, and merchandising, and ability to maintain a clean, safe, and organized store environment.
Customer-focused mindset and a track record of delivering an exceptional in-store experience.
Integrity, reliability, and commitment to ethical business practices.
Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
Experience using task management, HRIS, and workforce scheduling systems.
Strong verbal and written communication and comprehension skills.
Ability to inspire, create urgency, delegate effectively, and motivate high-performing teams.
Ability to prioritize, multitask, and adapt to changing business needs.
Ability to analyze data and use insights to make informed business decisions and drive performance.
Ability to build and sustain a collaborative, engaging, high-performing team culture.
Ability to meet the physical demands of the role, including extended standing and walking, frequent bending, kneeling, and reaching; lifting and carrying up to 50 pounds independently and participating in team lifts up to 100 pounds; climbing ladders; and repetitive lifting, pushing, and pulling.
Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Drive execution of store operations to achieve sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience.
Attract, hire, and develop talent; build internal bench strength and effective succession plans.
Coach, train, and develop team members to improve efficiency and performance and support internal career growth.
Support staffing, scheduling, and payroll accuracy; execute plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
Plan, prioritize, and oversee operations, including opening, closing, and front-end processes.
Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store.
Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
Address Team Member and customer concerns with urgency, professionalism, and integrity.
Ensure compliance with company policies, procedures, and applicable laws and regulations.
Champion a positive, inclusive, and safe environment by modeling At Home’s Values.
Lead team communication through regular huddles and meetings.
Perform additional duties as assigned.