Assistant Store Manager - Operations
About The Position
The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. The role contributes to performance in a large-format retail environment with annual sales typically ranging from $4–$10 million by supporting efficient operations, strong execution, and an exceptional experience for Team Members and customers. It leads and develops Operations Leads and, depending on store volume, the Zone Lead team. The position fosters collaboration and helps maintain a safe, organized, high-performing store environment through role-model leadership, high standards, continuous improvement, proactive problem-solving, teamwork, accountability, and results. The position requires meeting physical demands such as extended standing and walking, frequent bending, kneeling, and reaching; independently lifting and carrying up to 50 pounds and participating in team lifts up to 100 pounds; climbing ladders and working at varying heights; and performing repetitive lifting, pushing, and pulling. The work takes place in retail sales-floor, stockroom, and receiving areas, with exposure to varying temperatures. Flexible availability, including nights, weekends, and holidays, is required based on business needs.
Requirements
- High school diploma or equivalent required.
- Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
- Proven experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
- Knowledge of freight processes, inventory control, stocking, and merchandising, and ability to maintain a clean, safe, and organized store environment.
- Customer-focused mindset with a track record of delivering an exceptional in-store experience.
- Demonstrated integrity, reliability, and commitment to ethical business practices.
- Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
- Experience using task management, HRIS, and workforce scheduling systems.
- Strong verbal and written communication and comprehension skills.
- Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams.
- Ability to prioritize, multitask, and adapt to changing business needs.
- Proven ability to analyze data and use insights to make informed business decisions and drive performance.
- Proven ability to build and sustain a collaborative, engaging, and high-performing team culture.
- Ability to meet physical demands, including extended standing and walking; frequent bending, kneeling, and reaching; lifting and carrying up to 50 pounds independently and participating in team lifts up to 100 pounds; climbing ladders and working at varying heights; and repetitive lifting, pushing, and pulling.
- Flexible availability, including nights, weekends, and holidays, based on business needs.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Drive execution of store operations to achieve sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience.
- Attract, hire, and develop talent; build internal bench strength and effective succession plans.
- Drive efficiency and performance through coaching, training, and development, encouraging continuous improvement and supporting internal career growth.
- Support proper staffing, scheduling, and payroll accuracy, and execute plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
- Plan, prioritize, and oversee operations, including opening and closing and front-end processes, to ensure efficiency, accuracy, and operational readiness.
- Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store.
- Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling to drive store effectiveness.
- Address Team Member and customer concerns with urgency, professionalism, and integrity.
- Ensure compliance with company policies, procedures, and applicable laws and regulations.
- Champion a positive, inclusive, and safe environment by modeling At Home’s Values.
- Lead team communication through regular huddles and meetings.
- Perform additional duties as assigned.
Benefits
- 401(k) with employer match
- Dental, vision, life, and disability insurance
- 25% store discount
- Medical insurance for full-time employees
- Flexible spending accounts for full-time employees
- Paid time off, holidays, and volunteer time for full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
