Assistant Store Manager - Operations

DICK'S Sporting Goods•Pooler, GA

22h

About The Position

The Assistant Store Manager of Operations leads operational execution in a fast-paced retail environment, focusing on efficiency, accuracy, and a seamless athlete experience. The role coaches and develops teammates, optimizes processes, and ensures high-level performance across front- and back-of-house operations. Working with the Store Manager, this position supports business planning, workforce management, hiring, merchandising, training, safety, and consistent adherence to company standards and policies.

Requirements

High school diploma or equivalent.
1–3 years of experience.
1–3 years of retail management experience or customer-focused experience.

Responsibilities

Collaborate with the Store Manager to develop and execute full-year business growth plans, including forecasting and planning more than 90 days ahead.
Ensure operational strategies support long-term success; identify store opportunities and validate programs and processes such as BOPIS and ship-from-store.
Directly manage Captains (Supervisors) and indirectly lead the broader store team through coaching, influence, and development.
Develop leaders, foster an inclusive, high-performing team environment, conduct performance management and annual reviews, make promotional recommendations, and hold teammates accountable for policies and procedures.
Ensure execution of merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
Model service, selling, and leadership behaviors that elevate the athlete experience, anticipating needs and providing accurate product and assortment information.
Lead, execute, and validate training initiatives, including cross-training leaders; ensure teammates are equipped to deliver elevated athlete experiences.
Motivate and coach teammates, provide regular exposure and stretch assignments, and build development plans in partnership with them.
Partner with the Store Manager on long-range workforce management and approve Captain staffing plans.
Oversee payroll and staff scheduling to meet budget goals and respond to athlete traffic and sales trends.
Partner with the Store Manager and Captain team on hiring strategies, sourcing, recruiting, and interviewing.
Make hiring decisions for Captains and hiring and termination decisions for hourly teammates based on Captain recommendations; coach Captains on interviewing, hiring, and team-building.
Ensure teammates meet operational guidelines, brand standards, customer service expectations, and company policies.
Maintain store safety, standards, and operational procedures; enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines.
Create an environment where teammates and athletes are welcomed and treated with respect.