Assistant manager

CNG Holdings•Independence, MO

20d

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and values while ensuring outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about financial products and services, handles customer transactions and cash, and follows applicable regulations and company procedures. The position works in a call center, retail, or office environment and may require travel among stores in the assigned district, travel to neighboring districts, and overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation that complies with company policy; public transportation or rides from family or friends do not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
Ability to lift up to 50 pounds, with or without reasonable accommodations.
Must be able to work assigned shifts as scheduled.

Nice To Haves

One or more years of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate unresolved customer issues to the Store Manager, District Director of Operations (DDO), or corporate office.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or regional volume expectations.
Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from the secure safe to the cash drawer; and perform other cash-handling tasks.
Make bank deposits or bank pickups when required.
Balance individual batch receipts with store sales reports at the end of the day and help resolve over/short discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Perform other duties as assigned.
Travel to all stores within the assigned district using a personal vehicle and, when asked, to neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.