Assistant Store Manager - Epping

TD • Epping, NH

1d • $30 - $45 • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for managing day-to-day service, sales, and operational objectives in a Store location. The role leads a team to grow and deepen Customer relationships by delivering TD’s model of convenience, sales, and advice, with a personalized and connected experience. The Assistant Store Manager can lead the Store with minimal direction and make day-to-day decisions on the teller line or platform.

The role oversees team performance, customer advice and service, operational compliance, risk mitigation, colleague development, scheduling, and store efficiency. It also supports business growth through advice opportunities, referrals, lead management, and community engagement. This position is subject to mortgage loan originator registration and eligibility requirements, background and credit checks, and relevant federal requirements.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS) upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under Regulation Z requirements.
• Must be eligible for registration as a mortgage loan originator with the NMLS under the SAFE Act.
• Must receive satisfactory criminal background and credit report check results and provide required statements or certifications concerning government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary License.

Responsibilities

• Lead a team of advice and service colleagues in meeting individual and Store objectives, performance goals, and customer and colleague experience expectations.
• Provide day-to-day leadership and work direction to deliver personalized and complex service and advice while maintaining compliance with regulatory guidelines.
• Coach, observe, and develop colleagues in advice-giving strategies, product knowledge, customer service, and sales behaviors.
• Oversee complex sales and advice activities involving multiple steps, systems, partners, and processes.
• Provide end-to-end financial advice, insights, and tools to help Customers manage finances and achieve their goals.
• Identify advice opportunities, referrals, and leads to support customer acquisition, retention, profitability, and business growth.
• Manage self-generated, partner, retail-to-retail referral, and campaign leads, including customer outreach and appointments.
• Handle critical, high-risk, or escalated customer issues and determine appropriate resolutions, including ways to prevent recurring problems.
• Participate in community events and promote the TD brand while supporting community needs.
• Maintain effective colleague scheduling to meet customer demand and compliance requirements.
• Lead and reinforce customer service activities, support Customers through challenging times and life events, and connect them with suitable products and services.
• Ensure the Store environment, lobby, frontline, and common areas meet internal, marketing, premises, and regulatory guidelines.
• Lead operational compliance across teller and platform operations and oversee the completion and quality of daily processes and transactions.
• Support efficient Store operations by following policies and procedures and helping ensure successful audits.
• Perform daily Store activities as needed, including account maintenance, wire transfers, opening and closing, and cash management.
• Develop and lead the Store’s Operational Excellence plan; manage the vault and conduct monthly vault and drawer audits.
• Identify and mitigate risks, audit for compliance and operational soundness, escalate non-standard or high-risk transactions, and ensure accurate documentation and due diligence.
• Support timely and accurate business processes and participate in process improvement opportunities.
• Lead a high-performing team through feedback, performance reviews, coaching, development, and timely performance management.
• Set and monitor team performance objectives, recognize performance, reinforce TD’s shared commitments, and support colleagues through change.
• Ensure colleagues follow TD policies, procedures, conduct guidelines, and requirements for customer interactions, products, and services.
• Share expertise and information, encourage collaboration and escalation of business challenges, and maintain strong working relationships with partners and other teams.
• Participate in recruiting and selection and promote a fair, equitable, and diverse workplace.
• Act as a brand champion for the business area and the bank.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development.
• Reward and recognition.
• Base salary and variable compensation or incentive awards, including potential cash and/or equity incentive awards through an incentive plan.
• Training and onboarding.
• Access to an online learning platform and mentoring programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager