Assistant Store Manager - Merchants Park, Collierville, TN

DTLR, Inc.•Collierville, TN

About The Position

The Assistant Store Manager assists the Store Manager with the daily operations of a retail store. The role supports sales and profitability through merchandising execution, expense and inventory management, employee training and development, human resources activities, and outstanding customer service. The Assistant Store Manager helps uphold company policies, operational standards, and store goals, and may be required to work in multiple stores within the assigned district. The standard work week does not exceed 40 hours, with a flexible schedule that includes days, nights, weekends, and holidays.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills and the ability to handle sensitive and confidential situations with poise, tact, and diplomacy.
Ability to think strategically and plan and organize effectively.
Ability to maintain professionalism in all situations.
Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven, with critical and creative thinking skills.
Project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, and set priorities efficiently while responding proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Support the quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to gain commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager and provide feedback on annual performance evaluations for store employees.
Assist with expense management and develop strategies to help stores perform within budget.
Help monitor and identify issues related to store loss or inventory inconsistencies, supporting shrink goals at or below the company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Uphold customer service standards and help provide a friendly environment where customers receive outstanding service.
Assist with accurate, regular merchandise inventory counts.
Perform other duties as assigned.