Assistant Store Manager – Thrift Retail
About The Position
Goodwill Industries of the Chesapeake is hiring an Assistant Store Manager to support store leadership and ensure smooth daily operations in a fast-paced thrift retail environment. The role assumes full responsibility for the store during the Store Manager’s absence. It is an opportunity for an emerging retail leader to build management experience while supporting Goodwill’s mission. The Assistant Store Manager supports all aspects of store operations, including supervising, training, scheduling, and coaching employees and volunteers; helping meet sales, production, and expense-control goals; and overseeing merchandising, inventory flow, and sales-floor presentation. The role emphasizes excellent customer and donor service, a clean and safe store, and promoting Goodwill’s mission and values. Weekend availability on Saturday and Sunday is required. The position may involve flexible shifts, including evenings and holidays, and requires reliable transportation for each scheduled shift. The job has medium physical demands, including lifting up to 50 pounds and frequent lifting up to 25 pounds, as well as standing, walking, bending, reaching, and using hands throughout the shift. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- High school diploma or equivalent required.
- At least 2 years of supervisory experience in retail or a related environment.
- Strong people leadership, customer service, and merchandising skills.
- Ability to manage multiple priorities with minimal supervision.
- Self-starter mindset with flexibility to learn and grow.
- Valid driver’s license, insurance, and access to a personal vehicle required.
- Reliable transportation required for each scheduled shift.
- Ability to perform all essential job duties with or without reasonable accommodation.
- Weekend availability on Saturday and Sunday is required.
- Ability to work flexible shifts, including evenings and holidays.
Responsibilities
- Support the Store Manager in all aspects of store operations.
- Supervise, train, schedule, and coach retail employees and volunteers.
- Lead by example in delivering excellent customer and donor service.
- Help achieve sales, production, and expense-control goals.
- Maintain a clean, safe, and well-organized store environment.
- Investigate and document accidents, injuries, and safety issues.
- Oversee merchandising, inventory flow, and sales-floor presentation.
- Address customer concerns and promote Goodwill’s mission and values.
- Assume store leadership responsibilities when the Store Manager is absent.
Benefits
- Competitive pay.
- Leadership development.
- Opportunity to make a positive impact in the community.
- Bilingual English/Spanish employees earn an additional $1.50 per hour.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
