Perry - Retail Thrift Store Assistant Manager

Goodwill Industries of Gr. Cleveland & East Central Ohio•Canton, OH

20h•Onsite

About The Position

Goodwill Industries of Greater Cleveland & East Central Ohio is seeking an Assistant Manager to help lead its retail thrift store in Perry Township, Ohio. The Assistant Manager supports the Store Manager with day-to-day operations and helps build the store’s reputation as a community partner. The organization describes its commitment to serving the community through high-quality goods, a supportive environment, and an inclusive and equitable workplace, while stewarding donations and the environment, celebrating success, and adapting to change. This role oversees daily store operations, staff scheduling, donated-goods processing, cash operations, backroom management, and compliance with safety, retail, security, and CARF standards. The Assistant Manager may run the store in the Store Manager’s absence, works with the Store Manager and HR on team matters, and leads the team toward production and campaign goals. The position pays $18.50 per hour and is full-time. Nights, weekends, and some holidays are required. A background check is required.

Requirements

Two or more years of management experience, or at least six months as a Goodwill team leader.
Retail sales experience or demonstrated potential for management.
Strong interpersonal, communication, organization, and time-management skills.
Good judgment and problem-solving skills.
Knowledge of merchandise such as name brands, antiques, vintage items, and collectibles.
Ability to identify different shades and tones of color.
Experience with computers.
First aid and CPR certification required; certification may be obtained after hire.
High school diploma or GED.
Valid driver’s license and auto insurance.
Ability to work nights, weekends, and some holidays.
Background check required.

Responsibilities

Run daily store operations and schedule staff.
Supervise the collection, processing, and pricing of donated goods.
Run the store in the Store Manager’s absence.
Work with the Store Manager to recruit, coach, and evaluate team members, and ensure HR paperwork is completed on time.
Approve time worked and manage employee attendance in agency software.
Manage cash operations, including daily counts and over/short reconciliation, and handle customer disputes and exchanges.
Supervise backroom warehouse management and planning.
Lead the team in following safety, retail, and security policies and CARF standards.
Handle day-to-day employee relations and partner with HR when needed.
Review retail reports to evaluate performance and drive growth.
Lead production goals and the team’s “You Changed a Life” campaign.
Build a positive, team-focused work culture.

Benefits

Bonus incentive plan
Daily Pay
Generous paid time off
Retirement planning with company match
Employee Assistance Program
Employee discount
Medical, dental, and vision benefits at a fraction of the premium cost for full-time employees
Short-term and long-term disability insurance at no cost for full-time employees
Life insurance at no cost for full-time employees
Paid holidays for full-time employees