Assistant Thrift Store Manager at the Fairbanks Thrift Store

Salvation Army Careers•Fairbanks, AK

About The Position

Under the supervision of the Thrift Store Manager, the Thrift Store Assistant Manager helps plan, organize, structure, and supervise the daily operations of the Fairbanks Thrift Store. The role contributes to all aspects of store operations and ensures merchandising and sales activities are carried out efficiently, effectively, and courteously. This is a part-time, non-exempt position scheduled for 25 hours per week. The position requires a high school diploma or equivalent and one year of supervisory experience in retail or an equivalent structured environment. Display and marketing experience is preferred. The employee must be able to operate a cash register, handle monetary transactions, use general office equipment, communicate effectively, and work independently with minimal supervision. Familiarity with Microsoft Word, Excel, and Outlook is preferred; working knowledge of integrated database applications and the ability to learn new software with basic training are also expected. Work is performed primarily in a heated and ventilated store setting with a low noise level. Brief exposure to weather occurs while managing donation receipts. Physical duties include standing, walking, bending, reaching, and moving items weighing up to 50 pounds. The employee must follow proper lifting techniques and wear a back brace when lifting heavy items. Qualified individuals must be able to perform essential duties with or without reasonable accommodation. The employee must complete the required online Protect the Mission course and pass The Salvation Army’s required employment background checks. The position also acknowledges The Salvation Army’s religious purpose and requires work-related conduct not to conflict with or undermine its religious mission.

Requirements

High school diploma or equivalent.
One year of supervisory experience in a retail operation or equivalent structured environment.
Ability to operate a cash register and handle monetary transactions.
Knowledge of general office equipment, including a telephone, computer, copier, fax machine, and calculator.
Excellent interpersonal and communication skills.
Ability to work independently with minimal supervision and be responsible, well organized, and dependable.
Ability to understand, follow, and give written and oral instructions.
Ability to work comfortably with diverse individuals in person and by telephone.
Ability to use speech and hearing for ordinary and telephone conversations.
Ability to perform simple calculations and apply ratios and percentages in practical situations.
Punctuality, organization, self-motivation, flexibility, and a desire to learn and assist others.
Ability to perform the essential duties with or without reasonable accommodation.
Ability to lift and move objects weighing up to 50 pounds, learn and follow proper lifting techniques, and wear a back brace when lifting heavy items.
Ability to operate a motor vehicle, computer, telephone, and similar technologies.
Completion of the required online Protect the Mission course and passing The Salvation Army employment background checks.
Work-related conduct must not conflict with, interfere with, or undermine The Salvation Army’s religious programs or purposes.

Nice To Haves

Display and marketing experience.
Familiarity with Microsoft Word, Excel, and Outlook.
Working knowledge of integrated database applications and ability to use new software programs with basic training.

Responsibilities

Maintain excellent customer relations by providing prompt and courteous assistance.
Operate the cash register, record sales and corrections, and address over-rings.
Verify credit card denials or rejections and collect credit cards according to machine instructions.
Order merchandise and maintain adequate stock.
Sort, hang, price, merchandise, and discard unusable items; pull outdated items, label them, and return them to the warehouse.
Manage donations and complete donation receipts.
Respond professionally to telephone inquiries and route calls appropriately.
Supervise staff and delegate duties to support compliance with published directives and guidelines.
Help ensure adequate store coverage at all times.
Oversee volunteers who assist with sorting and other assigned duties.
When needed, calculate daily deposits, prepare sales reports, and handle bank cash receipts as directed, safeguarding cash at all times.
Assist the Thrift Store Manager in maintaining the safety of customers, employees, property, and buildings.
Receive and help resolve customer complaints regarding merchandise.
Ensure merchandise is properly priced and provide prompt, courteous customer assistance.
Attend required store staff meetings and stay informed about new policies and directives.
Assist with loss prevention and promptly report incidents of loss to the Store Manager.
Report accidents, injuries, and safety hazards.
Report maintenance needs and help ensure the store is clean inside and out.
Maintain strict confidentiality of clients and other program-related information.
Perform other related duties as assigned.