Assistant Store Manager, Petsense

Tractor Supply Company•Madison Heights, VA

22d•Onsite

About The Position

The Assistant Store Manager is second in charge of store operations and supports the Store Manager in leading the store and salon team. The role helps drive sales, profitability, customer loyalty, and a positive shopping experience while overseeing daily operational activities and directing Team Members. It also promotes a safe and productive environment and trains Team Members in applying company policies and procedures. The Assistant Store Manager may lead the store in the Store Manager’s absence and performs a wide range of sales, merchandising, cash-handling, staffing, customer-service, inventory, and animal-care duties. The position is generally performed indoors in a moderately noisy retail environment, with shifts that vary by store and may last more than 10 hours. The role is non-sedentary and involves regular movement throughout the store and outdoor areas, lifting and moving merchandise, and operating store equipment.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years of age and possess a valid driver’s license.
Ability to perform and execute the principal responsibilities of Team Members.
Ability to read, write, and count accurately and complete required documentation.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Basic computer skills.
Ability to complete required training and certifications.
Ability to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Ability to frequently lift or reach merchandise overhead; frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment.
Ability to operate store equipment effectively, safely, properly, and accurately, including computers and cash registers.
Ability to use written and verbal communication skills effectively with Team Members and customers.
Ability to process information and merchandise through the point-of-sale system.
Ability to travel and drive or operate a vehicle for business needs.

Nice To Haves

Experience with pet or live-animal knowledge is strongly preferred.
Supervisory experience is preferred.
A high school diploma or equivalent is preferred but not required.
Knowledge of pets, live animals, pet food, and pet products is strongly preferred.

Responsibilities

Assist the Store Manager with store operations, including sales, profit, customer loyalty, planning, prioritization, and delegation of daily tasks.
Assist with counseling, hiring and staffing decisions, scheduling, training and development, and maintaining a productive work environment for store and salon Team Members.
Serve as store leader when the Store Manager is absent.
Order live goods and store supplies; train and certify Team Leaders in the receiving process.
Lead and coach Team Members on store operations to grow sales and profitability.
Drive sales and profit through selling behaviors, merchandising initiatives, expense control, profit/loss management, asset protection, and shrink reduction.
Execute basic, promotional, and seasonal merchandising activities and complete planogram procedures, including merchandising, sets, and resets.
Perform opening and closing procedures; transport and make bank deposits; reconcile cash drawers and the vault daily; and operate the cash register/computer while supervising cash-handling procedures.
Assess store conditions, assign duties, and organize and prioritize workflow using the daily planner.
Recover merchandise, participate in the freight process, and perform regular and promotional price changes and markdowns.
Resolve customer complaints and issues and help ensure a positive customer experience.
Follow loss-prevention standards and respond to alarm calls as needed.
Communicate job functions, responsibilities, and financial goals to Team Members and assist them in applying policies and procedures.
Assemble merchandise, perform janitorial duties, and help customers load purchases.
Ensure the safety and well-being of live animals; care for animals and their food, bedding, and habitats; and sanitize and maintain holding tanks as required.
Complete documentation associated with assigned duties and perform other duties as assigned.
Maintain regular and predictable attendance; work scheduled shifts, including varied hours, days, nights, weekends, and overtime as business needs dictate.
Follow and enforce safety policies, procedures, training, and guidelines.
Travel as required in support of district needs and drive or operate a vehicle for business needs.