Assistant Store Manager

O'Reilly Auto Parts•Vancouver, WA

12d•$17 - $24

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store during the Store Manager’s absence or when working opposing shifts and leads team members in serving retail and professional customers. The position also assists with staffing, hiring, team member coaching and training, merchandise and order processing, store security, and maintenance.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team member execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring training stays current.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and selecting qualified team members.
Ensure telephone calls are answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is properly processed or staged.
Ensure merchandise, core charges, and warranties are invoiced before products leave the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members follow company policies, posted schedules, management approval requirements for schedule changes, and clock-in/out procedures.
Perform store opening and closing duties, including day-end procedures, handling and securing money and deposits, preparing bank deposits as needed, checking night security lights, locking and securing the building, arming or disarming alarms, and securing delivery vehicles in designated areas.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.