Retail Assistant Store Manager | Mayfair

Lovisa•Wauwatosa, WI

15h

About The Position

The Assistant Store Manager supports the Store Manager in leading the retail team, delivering exceptional customer experiences, and achieving business goals. The role helps oversee daily store operations, sales performance, team development, inventory and merchandise flow, customer service, and administrative processes. The Assistant Store Manager also helps maintain a welcoming, clean, and engaging shopping environment and represents the brand in the store and community.

Requirements

At least 2 years of retail management experience.
Strong problem-solving and decision-making abilities.
Excellent interpersonal and communication skills.
Demonstrated leadership capabilities.
Passion for retail and fashion.
Ability to work in a fast-paced environment.
Flexible availability, including evenings, weekends, and holidays.
Physical ability to stand, lift, and move merchandise.
Ability to embody company values and culture.
Professional appearance and attitude.
Ability to stay current with fashion trends and product knowledge.

Responsibilities

Support the Store Manager in training, coaching, and developing store associates.
Foster effective communication across the team and lead by example in providing outstanding customer service.
Assist in recruiting, hiring, and onboarding new team members.
Motivate and lead the team to drive sales performance.
Execute operational procedures, including opening and closing protocols.
Manage inventory control and stockroom organization.
Oversee accurate shipment processing and merchandise flow.
Monitor and maintain shrink prevention measures and assist with loss prevention initiatives.
Ensure the store meets visual merchandising standards.
Create an engaging shopping environment and lead the team in delivering personalized service.
Resolve customer concerns professionally and efficiently.
Maintain store appearance and cleanliness.
Support payroll management and scheduling.
Maintain accurate financial records and reports.
Ensure compliance with company policies and procedures.
Act as a brand ambassador in-store and in the community.