Asst Store Mgr - Service

Williams-Sonoma•Columbus, OH

About The Position

The Assistant Store Manager of Sales and Service supports the management team in achieving goals by delivering world-class service and serving as a role model for building customer relationships. The role maintains a supervisory presence in the store to ensure appropriate staff coverage and helps lead the team to create exceptional customer experiences and exceed sales goals. The position emphasizes customer-centered service, coaching, sales generation, and timely resolution of client service issues. The role requires mobility on the sales floor for extended periods and the ability to lift and mobilize items up to 75 pounds using appropriate equipment and safety techniques. Full-time associates are expected to have open availability to meet business needs. The posting also describes availability requirements for part-time flex associates.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills to identify challenges creatively and develop action plans in a timely manner.
Strong time-management skills and ability to execute multiple tasks and manage competing priorities.
Two to three years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items weighing up to 75 pounds while using appropriate equipment and safety techniques.
Full-time associates must have open availability to meet business needs.

Responsibilities

Lead the store team in creating exceptional customer experiences and exceeding sales goals.
Ensure the sales floor is adequately staffed from sales and tactical perspectives, while modeling sales generation and service for sales associates and prioritizing the customer experience.
Reinforce customer service principles by coaching staff on successes and challenges.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity, in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery and pickup issues and outstanding matters, using and managing the client information reporting system.
Maintain store supervision and appropriate staff coverage throughout store areas.

Benefits

Discount on all Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.