Asst Store Mgr - Service

Williams-Sonoma•West University Place, TX

About The Position

The Assistant Sales and Service Manager / Design Manager supports the management team in achieving business goals by delivering exceptional customer service, driving sales, and leading the store’s design business. The design team reports directly to this role. Responsibilities include developing Designers, implementing Design Crew principles, overseeing client projects, and growing business-to-business relationships. The role also maintains an active presence in store supervision to ensure adequate staff coverage and an exceptional customer experience. The position requires interior design experience and the ability to guide clients through design decisions and manage projects from consultation through completion. It also requires experience leading and developing a sales or design team, managing multiple client projects, and building business relationships. Full-time associates are expected to have open availability to meet business needs. The position is not eligible for relocation assistance.

Requirements

Interior design experience, including the ability to guide clients through design decisions and manage projects from consultation through completion.
Experience leading, coaching, and developing a sales or design team.
Experience managing multiple client projects, maintaining accurate records, and communicating proactively throughout the project lifecycle.
Experience developing business-to-business relationships, identifying potential leads, and generating new business.
Excellent communication, organization, and leadership skills.
Strong critical-thinking skills and the ability to identify challenges and develop timely, effective action plans.
Strong time-management skills and the ability to manage competing priorities.
Two to three years of previous retail sales or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items up to 75 pounds using appropriate equipment and safety techniques.
Full-time associates must have open availability to meet business needs.

Responsibilities

Lead the sales and design teams to deliver an exceptional customer experience and exceed sales goals.
Directly manage, coach, and develop Designers, setting expectations for sales performance, project management, client communication, and follow-through.
Implement and reinforce Design Crew principles through training, coaching, and accountability.
Oversee design projects from initial consultation through purchase and delivery, ensuring accurate documentation, timely communication, and consistent follow-up.
Build and grow business-to-business relationships with trade professionals, local businesses, and community partners.
Identify potential leads and coach Designers on outreach, relationship building, and converting opportunities into sales.
Ensure the sales floor is adequately staffed for selling and operational needs while modeling strong sales and service behaviors.
Reinforce customer service principles by recognizing successes and coaching through challenges.
Use Selling Essentials and training resources to strengthen product knowledge and selling skills and achieve business goals.
Foster a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client service concerns involving delivery, pickup, and outstanding project issues, using client information and reporting systems effectively.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.