Asst Store Mgr - Service

Williams-Sonoma•Indianapolis, IN

About The Position

The Assistant Manager of Sales and Service supports the management team in achieving goals by providing world-class service and modeling relationship-building with customers. The role maintains a visible presence through store supervision to ensure appropriate staff coverage throughout the store. It leads the store team in creating exceptional customer experiences and exceeding sales goals, while coaching associates, developing selling skills, and supporting a positive, fair workplace. The position also ensures timely resolution of client service issues, including delivery, pickup, and outstanding matters. The role requires extended mobility on the sales floor and the ability to lift and mobilize items up to 75 pounds using appropriate equipment and safety techniques. Full-time associates are expected to have open availability to meet business needs. Part-time Flex associates must be available for at least two regularly scheduled weekend shifts and two weekday shifts, with additional availability required to be scheduled for 20 or more hours per week.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills to identify challenges creatively and develop timely action plans.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
2–3 years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items up to 75 pounds using appropriate equipment and safety techniques.
Full-time associates must have open availability to meet business needs.
Part-time Flex associates must be available for at least two regularly scheduled shifts on separate weekend days and two weekday shifts; greater availability is required to be scheduled for 20 or more hours weekly.

Responsibilities

Lead the store team to create an exceptional customer experience and exceed sales goals.
Ensure the sales floor is adequately staffed from sales and tactical perspectives while modeling sales generation and customer service for sales associates.
Coach staff on customer service successes and challenges.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery, pickup, and outstanding issues, using and managing the client information reporting system.
Support the management team in achieving goals through world-class service.
Maintain a store-supervision presence to ensure appropriate staff coverage in all areas.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits and dental and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.