Asst Store Mgr - Service

Williams-Sonoma•Houston, TX

About The Position

The Assistant Sales and Service Manager / Design Manager supports the management team in achieving business goals by providing world-class service, driving sales, and leading the store’s design business. The design team reports directly to this role. The manager develops Designers, implements Design Crew principles, oversees client projects, and grows business-to-business relationships. The role models strong customer relationship-building and maintains an active presence supervising the store to ensure appropriate staff coverage and an exceptional customer experience. It leads and develops sales and design teams, oversees design projects from consultation through purchase and delivery, cultivates trade and community relationships, and resolves client service concerns. Full-time associates are expected to have open availability to meet business needs. This role is not eligible for relocation assistance.

Requirements

Interior design experience, including the ability to guide clients through design decisions and manage projects from consultation through completion.
Experience leading, coaching, and developing a sales or design team.
Ability to manage multiple client projects, maintain accurate records, and communicate proactively throughout the project lifecycle.
Experience developing business-to-business relationships, identifying potential leads, and generating new business.
Excellent communication, organization, and leadership skills.
Strong critical thinking skills, including the ability to identify challenges and develop timely, effective action plans.
Strong time management skills and the ability to manage competing priorities.
Two to three years of previous retail sales or management experience in a customer service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items up to 75 lbs. using appropriate equipment and safety techniques.
Full-time associates are expected to have open availability to meet the needs of the business.

Responsibilities

Lead the sales and design teams to create an exceptional customer experience and exceed sales goals.
Directly manage, coach, and develop Designers, setting clear expectations for sales performance, project management, client communication, and follow-through.
Implement and reinforce Design Crew principles through ongoing training, coaching, and accountability.
Oversee design projects from initial consultation through purchase and delivery, ensuring accurate documentation, timely communication, and consistent follow-up.
Build and grow business-to-business relationships with trade professionals, local businesses, and community partners.
Identify potential leads and coach Designers on outreach, relationship building, and converting opportunities into sales.
Ensure the sales floor is adequately staffed to meet selling and operational needs while modeling strong sales and service behaviors.
Reinforce customer service principles by recognizing successes and coaching through challenges.
Use Selling Essentials and training resources to strengthen product knowledge, improve selling skills, and achieve business goals.
Create a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client service concerns, including delivery, pickup, and outstanding project issues, using client information and reporting systems.
Maintain an active presence through store supervision to ensure appropriate staff coverage and an exceptional customer experience.

Benefits

Generous discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.