Asst Store Mgr - Service

Williams-Sonoma•Columbus, OH

About The Position

The Assistant Manager of Sales and Service supports the management team in achieving goals by providing world-class service. The role models relationship-building with customers and maintains a presence through store supervision to ensure appropriate staff coverage throughout the store. It leads the store team in creating exceptional customer experiences and exceeding sales goals, while coaching associates and helping them develop product knowledge and selling skills. The position also supports a fair and positive workplace in line with the company’s People-First Philosophy and ensures timely resolution of customer service issues, including delivery and pickup concerns. Full-time associates are expected to have open availability to meet business needs.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills, including the ability to identify challenges creatively and develop timely action plans.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
Two to three years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items up to 75 pounds using appropriate equipment and safety techniques.
Full-time associates must have open availability to meet business needs.

Responsibilities

Lead the store team to create an exceptional customer experience and exceed sales goals.
Ensure the sales floor is adequately staffed from sales and tactical perspectives, while modeling sales generation and customer-focused service for sales associates.
Reinforce customer service principles by coaching staff on successes and challenges.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery, pickup, and outstanding issues, through effective use and management of the client information reporting system.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career-pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.