Assistant Store Manager - Operations

At Home • Asheville, NC

15d

About The Position

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions in an At Home store. The position helps drive performance in a large-format retail environment, supporting efficient operations, strong execution standards, and an exceptional experience for Team Members and customers. It leads and develops Operations Leads and, depending on store volume, the Zone Lead team. The role promotes collaboration and a safe, organized, high-performing store environment through example, high standards, continuous process improvement, proactive problem-solving, teamwork, accountability, and results.

The role drives store operations to achieve sales, profit, and performance goals; supports talent attraction, hiring, development, and succession planning; and improves performance through coaching and training. It supports staffing, scheduling, payroll accuracy, and operational plans based on financial and operational metrics. It oversees opening and closing, front-end processes, freight, inventory, stocking, merchandising, customer satisfaction, shrink control, safety, loss prevention, and cash handling. The Assistant Store Manager responds to Team Member and customer concerns, ensures compliance with company policies and applicable laws, promotes an inclusive and safe workplace, and leads regular team huddles and meetings.

The job involves working across the sales floor, stockroom, and receiving areas, with exposure to varying temperatures. It requires extended standing and walking; frequent bending, kneeling, reaching, and repetitive lifting, pushing, and pulling; lifting and carrying up to 50 pounds independently and participating in team lifts up to 100 pounds; and climbing ladders or working at varying heights. Flexible availability, including nights, weekends, and holidays, is required based on business needs.

Requirements

• High school diploma or equivalent required.
• At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising, and ability to maintain a clean, safe, organized store environment.
• Customer-focused mindset and a track record of delivering an exceptional in-store experience.
• Integrity, reliability, and commitment to ethical business practices.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience using task management, HRIS, and workforce scheduling systems.
• Strong verbal, written, and comprehension skills.
• Ability to inspire, create urgency, delegate effectively, and motivate high-performing teams.
• Ability to prioritize, multitask, and adapt to changing business needs.
• Ability to analyze data and use insights to make informed business decisions and improve performance.
• Ability to build and sustain a collaborative, engaging, high-performing team culture.
• Ability to meet physical demands, including extended standing and walking; frequent bending, kneeling, reaching, and repetitive lifting, pushing, and pulling; lifting and carrying up to 50 pounds independently and participating in team lifts up to 100 pounds; and climbing ladders or working at varying heights.
• Ability to work in sales floor, stockroom, and receiving areas, including exposure to varying temperatures.
• Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Drive store operations to achieve sales, profit, and overall performance goals while supporting an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and succession plans.
• Coach, train, and develop Team Members to improve efficiency and performance and support career growth.
• Support proper staffing, scheduling, and payroll accuracy; execute plans using financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee operations, including opening and closing and front-end processes.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, organized store.
• Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency, professionalism, and integrity.
• Ensure compliance with company policies, procedures, and applicable laws and regulations.
• Model At Home’s Values and promote a positive, inclusive, and safe environment where Team Members can grow and collaborate.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Benefits

• Medical, dental, vision, disability, and other benefits for non-temporary positions.
• Flexible Spending Accounts.
• Paid Time Off, holidays, and volunteer time.
• 25% store discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED