Assistant Store Manager Operations

DICK'S Sporting Goods • Vestal, NY

11d • $60,000 - $84,000 • Onsite

About The Position

The Assistant Store Manager of Operations leads operational execution in a fast-paced retail environment, with a focus on efficiency, accuracy, and a seamless athlete experience. The role coaches and develops teammates, improves processes, and ensures effective front- and back-of-house operations. It works closely with the Store Manager and Captain (Supervisor) team to support business growth, workforce planning, hiring, training, merchandising, service, safety, and compliance.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• 1–3 years of retail management experience or customer-focused experience.

Responsibilities

• Collaborate with the Store Manager on full-year business growth plans, including forecasting and planning 90 or more days ahead; identify store opportunities and validate operational programs and processes such as BOPIS and ship-from-store.
• Directly manage Captains (Supervisors) and influence, coach, and develop the broader store team; support leaders in leading others and foster an inclusive, high-performing environment.
• Manage Captain team performance, development, annual reviews, and promotional recommendations, and hold teammates accountable for company policies and procedures, including making disciplinary and termination recommendations.
• Ensure execution of merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote company programs such as customer loyalty participation, warranty sales, and private-label credit card enrollment; model service, selling, and leadership behaviors that enhance the athlete experience.
• Provide athletes with attentive service by anticipating their needs and offering clear, accurate, and knowledgeable product and assortment information.
• Lead, execute, and validate training initiatives, including cross-training leaders; ensure teammates are prepared to provide elevated athlete experiences through coaching, development plans, and stretch assignments.
• Partner with the Store Manager on long-range workforce management and approve Captain staffing plans.
• Oversee payroll and staff scheduling in line with budget goals, athlete traffic, and sales trends.
• Partner with the Store Manager and Captain team to develop hiring strategies, source and interview candidates, make Captain hiring decisions, and make hourly hiring and termination decisions based on Captain recommendations.
• Coach Captains on interviewing, hiring, and team-building practices.
• Ensure teammates meet operational guidelines, brand standards, customer service expectations, and company policies.
• Maintain store safety and operational standards, and enforce safety, loss-prevention, standard operating, and applicable external governing policies and guidelines.
• Create a welcoming and respectful environment for teammates and athletes and hold teammates accountable for unmet expectations.

Benefits

• Competitive total rewards package that may include incentive, equity, and benefits.
• Generous suite of benefits.
• Paid leave in compliance with state requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED