Assistant Store Manager - Operations

At Home Group•Kennesaw, GA

25d

About The Position

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. The position helps drive performance in a large-format retail environment with annual sales typically ranging from $4–$10 million by supporting efficient operations, strong execution standards, and an exceptional experience for Team Members and customers. The role leads and develops Operations Leads and, depending on store volume, the Zone Lead team. It fosters collaboration and helps maintain a safe, organized, high-performing store environment. Success requires leading by example, maintaining high standards, improving processes, solving problems proactively, and supporting a culture of teamwork, accountability, and results. The role drives store operations and performance goals; develops talent and succession plans; supports staffing, scheduling, and payroll accuracy; and oversees operational processes such as opening and closing, front-end operations, freight, inventory, stocking, and merchandising. It also supports customer satisfaction, shrink control, safety, loss prevention, cash handling, policy and legal compliance, and effective team communication.

Requirements

High school diploma or equivalent required.
At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
Knowledge of freight processes, inventory control, stocking, and merchandising, and ability to maintain a clean, safe, and organized store environment.
Customer-focused mindset and a track record of delivering an exceptional in-store experience.
Demonstrated integrity, reliability, and commitment to ethical business practices.
Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
Experience using task management, HRIS, and workforce scheduling systems.
Strong verbal and written communication and comprehension skills.
Ability to inspire, create urgency, delegate effectively, and motivate high-performing teams.
Ability to prioritize, multitask, and adapt to changing business needs.
Ability to analyze data and use insights to make informed business decisions and drive performance.
Ability to build and sustain a collaborative, engaging, and high-performing team culture.
Ability to meet physical demands, including extended standing and walking; frequent bending, kneeling, and reaching; lifting and carrying up to 50 lbs. independently and participating in team lifts up to 100 lbs.; climbing ladders and working at varying heights; and repetitive lifting, pushing, and pulling.
Comfort working across sales floor, stockroom, and receiving areas, including exposure to varying temperatures.
Ability to use standard retail equipment, including pallet jacks, rolling carts, and a baler.
Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Drive store operations to achieve sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience.
Attract, hire, and develop talent; build internal bench strength and succession plans.
Coach, train, and develop Team Members to improve efficiency, performance, continuous improvement, and internal career growth.
Support proper staffing, scheduling, and payroll accuracy, using financial and operational metrics to drive sales, control expenses, and improve profitability.
Plan, prioritize, and oversee operations, including opening and closing and front-end processes, to ensure efficiency, accuracy, and operational readiness.
Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store environment.
Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
Address Team Member and customer concerns with urgency, professionalism, and integrity.
Ensure compliance with company policies, procedures, and applicable laws and regulations.
Promote a positive, inclusive, and safe environment by modeling At Home’s Values.
Lead team communication through regular huddles and meetings.
Perform additional duties as assigned.